Angie Crozier

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
• Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
• Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.

• Analyze and investigate escalated loan applications for potential fraud, waste, and abuse
• Ensure accuracy and compliance of loan applications
• Conduct in-depth review of loan applications, utilizing strong attention to detail to verify eligibility
• Implemented fraud detection methods, cross referenced master sheets and identified fraudulent activity
• Developed and delivered training programs for staff on program guidelines and compliance procedures
• Collaborate across other departments to collect data
• Ensure applicants participate in a smooth loan origination process
• Promoted to an Intake Specialist to a Senior team member less than one year on the project
• Worked on the quality control team for three different programs ensuring applications were submitted correctly
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.

• Scan and index incoming paperwork into software platform - Orange System (IBMI)
• Organized and maintained physical document archives according to company guidelines
• Performed quality checks on documentation to ensure accuracy and completeness
• Assist colleagues in locating and retrieving archived documents
• Contribute to a streamlined document management system, improving departmental efficiency

I took time away from work to care for my son while I was pregnant and after he was born.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Coordinated multiple children's activities for varies activities within the facility.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
• Followed up with patients to reschedule missed appointments.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Coordinated with other departments to facilitate seamless operation and excellent patient care.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Maintained accurate patient records for proper tracking of patient history and treatment.
• Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
• Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
• Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
• Improved patient satisfaction with well-coordinated appointment reminders, reducing missed appointments.

• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

• Enter in fuel receipts from drivers for their fuel and miles
• Managed a specialized queue for all miles that were not being reported
• Answered and made phone calls to driver, responded to emails, and faxes containing information regarding the drivers mileage