Angie Cruz-Granados
Greensboro,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Manicurist and Pedicurist
LOTUS NAILS
Winston-Salem, NC
04.2022 - 05.2024
- Scheduling customer appointments.
- Suggested additional services to customers based on their specific needs.
- Managed cash register operations accurately by collecting payments from clients.
- Advised customers on proper care of their hands and feet after treatment sessions.
Call Center
RSVP
05.2021 - 04.2022
- Communicated with customers for free estimates, scheduled reps' calendars for different states.
- Any questions or concerns were also handled. If it was something I did not specialize in, I would send it up to my supervisor.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Followed call center procedures when delivering services.
Hostess Waitress
KIOSCO MEXICAN GRILL
Greensboro, NC
02.2018 - 05.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Took drink and food orders and were given to them in a timely manner.
- Provided menus to customers and answered questions regarding menu items.
- Handled cash payments and reconciled daily transactions accurately.
Education
High School Diploma - Medical Field
ACADEMY AT SMITH
Greensboro, NC05-2021
Skills
- Bilingual English/Spanish
- Appointment Scheduling
- Time Management
- Customer Service
Timeline
Manicurist and Pedicurist
LOTUS NAILS
04.2022 - 05.2024
Call Center
RSVP
05.2021 - 04.2022
Hostess Waitress
KIOSCO MEXICAN GRILL
02.2018 - 05.2021
High School Diploma - Medical Field
ACADEMY AT SMITH
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