Angie Cruz
Los Angeles,CA
Summary
Adaptable and calm professional with a versatile background in customer service and healthcare. Known for strong communication and teamwork skills, contributing to improved patient care and client experiences.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Cosmetology Student
Paul Mitchell The School
Pasadena, California
09.2024 - 09.2025
- Practiced various hair cutting techniques on mannequin heads and live models.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Used curlers, rollers and curling irons to press and curl hair.
- Collaborated with other stylists to provide exceptional customer service.
- Recommended retail products that could be used at home for continued beauty maintenance.
Phlebotomy Specialists I
American Red Cross
Torrance, California
03.2024 - 07.2024
- Directed patients to exam rooms, fielded questions, and conducted physical examinations and vital signs.
- Updated patient records accurately, contributing to better overall continuity of care for each individual.
- Stock the phlebotomy cart or carrier with appropriate supplies.
- Reduced patient anxiety by using effective communication skills and providing efficient, accurate, and timely blood draws.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport, according to established protocols.
Pharmacy Customer Service Representative
Walgreens
Los Angeles, CA
11.2018 - 06.2023
- Entered and processed prescriptions into the internal system with accuracy to avoid filling delays.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Assisted customers by answering questions, locating items, or referring them to the pharmacist for medication information.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Customer Service Associate
Walgreens
Los Angeles, CA
05.2018 - 11.2018
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Certificate of Completion - Cosmetology
Paul Mitchell The School
Pasadena09-2025
Certification - Phlebotomy
Phlebotomy Training Specialists
Los Angeles07-2023
High School Diploma -
The School of Arts And Enterprise
Pomona06-2015
Skills
- Inventory/Time Management
- Adaptability and Flexibility
- Excellent Customer Service Skills
- Calm and Professional Under Pressure
- Certified in CPR/AED
- Fluent in Spanish
Certification
Basic Life Support (CPR & AED) Certification, American Heart Association - 2024
Licenses
- Certified Phlebotomy Technician I, California Department of Public Health - 2024
Timeline
Cosmetology Student
Paul Mitchell The School
09.2024 - 09.2025
Phlebotomy Specialists I
American Red Cross
03.2024 - 07.2024
Pharmacy Customer Service Representative
Walgreens
11.2018 - 06.2023
Customer Service Associate
Walgreens
05.2018 - 11.2018
Certificate of Completion - Cosmetology
Paul Mitchell The School
Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
The School of Arts And Enterprise