Angie Del Rosario
Deltona,FL
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 15 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Allied Universal Security Services
11.2023 - Current
- Supervised 15+ and evaluated security staff performance to determine compliance with safety regulations.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Trained security workers on site-specified procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
Operations Manager
Walgreens
09.2009 - 11.2023
- Successfully recruited, trained, and supervised diverse team of over 40 employees, overseeing their performance evaluations and implementing disciplinary actions when necessary
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Surpassed specific team goals and handled obstacles by collaborating with staff to develop and implement ideas for customer service initiatives
- Exemplary customer service and adherence to all standard processes resulted in higher revenue by 13% and decreased shrinkage
- Develop successful store schedules based on anticipated customer values, individual staff expertise, and customer service requirements
Process Assistant
Amazon
10.2019 - 06.2023
- Supported daily operations administration through labor distribution, communication with departments, assigning and tracking responsibilities, and communication with internal and external suppliers
- Process concerns were identified and fixed to provide optimum efficiency and business growth
- Actively engaged in operational excellence initiatives, contributing to continuous improvement and optimization of processes and procedures
- Effectively trained 80+ associates and ensured overall compliance by verifying adherence to company policies, procedures, and regulations.
Education
Associates Degree in Business Management - Business Administration And Management
Southern New Hampshire University
New Hampshire06.2024
Skills
- Operations Management
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Experience in managing budgets and handling financial documents
- Strategic Planning
Certification
- Licensed Security
- Certified CPR/AED/FIRST AID-American Red cross
- Licensed Pharmacy Technician-PTCB
- Project Management-Google Certification-COURSERA
- Certified -Immunization Administration
- SUPRV OF STR&HNDLG OF HAZARDOUS MATL IN RETAIL STR: Retail And Hazardous Supervision
Languages
Spanish
Native or Bilingual
Timeline
Security Site Supervisor
Allied Universal Security Services
11.2023 - Current
Process Assistant
Amazon
10.2019 - 06.2023
Operations Manager
Walgreens
09.2009 - 11.2023
Associates Degree in Business Management - Business Administration And Management
Southern New Hampshire University