Angie Estes
Englewood,OH
Summary
For the past 10 years I've been mostly a stay-at-home Mom. With that in mind, I'm ready to start a career that I can grow in. I have found that I truly enjoy being helpful to those around me and making a difference in both the big and little things. Whether its fixing account errors or simply welcoming someone in with a smile. I hope to find the right fit soon.
Overview
17
17
years of professional experience
Work History
Cashier
Lowe's
10.2022 - 08.2023
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
Platemaker
Quad Graphics
06.2018 - 02.2019
- Implemented quality control measures throughout the entire platemaking process, resulting in consistently high-quality final products for clients.
- Developed strong working relationships with cross-functional teams such as prepress technicians and printing press operators for smooth project handoffs.
- Reduced production errors by conducting thorough inspections of plates prior to print runs.
- Conducted regular maintenance checks on machinery, promptly addressing any issues that arose to minimize impacts on productivity levels.
Customer Service Representative
Victoria's Secret Call Center
11.2012 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Waitress
Waffle House
06.2006 - 11.2012
- Implemented quality control measures throughout the entire platemaking process, resulting in consistently high-quality final products for clients.
- Developed strong working relationships with cross-functional teams such as prepress technicians and printing press operators for smooth project handoffs.
- Reduced production errors by conducting thorough inspections of plates prior to print runs.
- Conducted regular maintenance checks on machinery, promptly addressing any issues that arose to minimize impacts on productivity levels.
Education
Associate of Applied Science - Visual Communication
Sinclair Community College
Dayton, OHSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Conflict resolution
- Staff training
Timeline
Cashier
Lowe's
10.2022 - 08.2023
Platemaker
Quad Graphics
06.2018 - 02.2019
Customer Service Representative
Victoria's Secret Call Center
11.2012 - 08.2015
Waitress
Waffle House
06.2006 - 11.2012
Associate of Applied Science - Visual Communication
Sinclair Community College
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