Angie Fisher
Lancaster
Summary
Motivated and dependable administrative professional seeking a supervisory role, with strong experience in customer service, payment processing, invoicing, and general accounting functions. Demonstrated ability to coordinate workloads, support daily operations, and assist with training and guidance of staff in an office environment. Recognized for professionalism, attention to detail, and a commitment to accuracy, compliance, and continuous improvement.
Overview
15
15
years of professional experience
Work History
Utility Customer Account Specialist III
City of Dallas
Dallas
04.2021 - Current
- Resolved customer issues promptly while maintaining excellent relationships through effective communication.
- Investigated billing discrepancies, implementing solutions to prevent future occurrences.
- Coordinated account setup and ensured precise data entry.
- Handled spirited customer conversations, alleviating disputes with conflict resolution techniques.
- Collaborated across departments to address customer concerns efficiently.
- Trained new employees on account management processes and procedures.
- Monitored daily workflow to ensure timely task completion.
- Responded quickly to internal and external emails regarding account discrepancies.
Office Assistant I
CornerStone Staffing
Dallas
06.2018 - 04.2021
- Maintained organized filing system for paper documents and electronic files.
- Developed spreadsheets, faxed reports, and scanned documents to enhance workflow efficiency.
- Answered incoming calls professionally, directing callers to appropriate personnel.
- Greeted visitors, assessed needs, and referred them to relevant staff.
- Provided comprehensive administrative support, including document copying, scanning, and filing.
- Processed incoming and outgoing mail, ensuring timely correspondence distribution.
Distribution Audit Clerk
Signet Jewelers Limited
Irving
05.2011 - 02.2018
- Accounted for certified merchandise transferred to distribution center, ensuring accuracy before shipment.
- Manually audited transfers, identifying and resolving discrepancies efficiently.
- Maintained Smartsheet online spreadsheet to organize store certification requests effectively.
- Compared merchandise transfers with received items, confirming correct shipments.
Education
High School Diploma -
Wilmer Hutchins Senior High School
Dallas, TX05-2000
Skills
- Customer account management
- Conflict resolution
- Employee training
- Attention to detail
- Time management
- Customer relationship management
Timeline
Utility Customer Account Specialist III
City of Dallas
04.2021 - Current
Office Assistant I
CornerStone Staffing
06.2018 - 04.2021
Distribution Audit Clerk
Signet Jewelers Limited
05.2011 - 02.2018
High School Diploma -
Wilmer Hutchins Senior High School