LISA TYE
Tempe,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist III
Consumer Cellular
11.2018 - 12.2022
- Responding promptly to customer inquiries
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Escrow Signing Service
Owner
01.2014 - 11.2018
- Facilitated purchase/sale of residential properties.
- Interfaced with buyer, seller, lender and escrow to ensure terms of the transaction were accurate.
- Reviewed and verified funds dispersed according to the HUD-1 Statement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Arts - Business
04.2024
Leadership
09.2013
Skills
- Customer Account Management
- Interpretation and Translation Services
- Promoting Brand and Company Identity
- Technical Support
Timeline
Customer Service Specialist III - Consumer Cellular
11.2018 - 12.2022
Escrow Signing Service - Owner
01.2014 - 11.2018
Maricopa Community Colleges - Scottsdale Community College - Associate of Arts, Business
Landmark Worldwide - , Leadership
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