Briyana Lawton
Columbia,SC
Summary
Dedicated Customer Service professional with 5+ years of knowledge and experience of service delivery and maintaining professional relationships. Passionate about enhancing customer satisfaction and embracing collaborating environments. Hardworking and dependable eager to help achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist III
Dominion Energy
01.2020 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Placed appropriate service orders specific to each customer experience, aid customers with account management, and analyze personalized credit history
Cashier
Circle K Gas Station
10.2018 - 01.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Colleton County High School
Walterboro, SC05.2016
Skills
- Account Management
- Complaint Resolution
- Organizational skills: Prioritization and time management
- Customer Retention
- Excellent Written and Oral Communication
- Data Entry
- Scheduling
- Customer Relationship Management (CRM)
- Computer and Techical Proficiency
- MS Office
- Phone Etiquette
- Product and Service Solutions
Timeline
Customer Service Specialist III
Dominion Energy
01.2020 - Current
Cashier
Circle K Gas Station
10.2018 - 01.2020
High School Diploma -
Colleton County High School
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