ANGIE FRANCIS
Belmont,MI
Summary
I have worked for 26 years in customer service related professions. I am organized and driven to meet company objectives and expectations accurately and efficiently. Proven to excel in team and remote environments. Committed to diversity and inclusion, client confidentiality, and outstanding customer service. I believe my extensive work experience and educational background is a great fit for the position I am applying for.
Overview
26
26
years of professional experience
Work History
Database Administration/Marketing Assistant
BTM Industrial
Muskegon, Michigan
01.2021 - 01.2023
- Successful in a Remote work environment while collaborating with team via Zoom.
- Cold called up to 100 businesses per day.
- Strong Communication skills.
- Effectively entered and extracted data from the Salesforce platform.
- Analyzed target areas for collecting data used in marketing campaigns.
- Increased brand exposure by utilizing targeted marketing campaigns.
- Met and exceeded company goals and objectives.
Childcare Provider
Self Employed/ Owner
Lakeview, MI
01.2012 - 01.2021
- State Licensed Childcare Provider for 21 years.
- Adhered to State licensing guidelines.
- Maintained required documents for the 1-12 children in my care including, medication, emergency, accident or injury, behavioral, and educational records.
- Scheduled and maintained reports for required for required inspections, and continuing education.
- Demonstrated effective, communication, critical thinking, problem solving, communication and team building skills with staff, children, and parents.
- Administrative skills used to manage billing and property management.
- Promoted physical, emotional, intellectual, and social development through scheduled, consistent, age-appropriate classroom lessons, games, and outside activities.
- Accommodated care for children with behavioral, emotion and physical needs and disabilities in my care.
Realtor
Five Star Real Estate Brokers / Your Team Realty
Lakeview/Rockford , MI
01.2006 - 01.2021
- Averaged up to 7-10 real estate transactions at a time. Average closings of up to 7 in 12 months.
- Maintained continuing education and licensing requirements.
- Strong organizational and time management skills.
- Accurately executed contracts and adhered to deadlines.
- Skilled in Google, Microsoft Office, Excel, PowerPoint, Photoshop, MLS, and Dotloop platforms.
- Used strategic methods of marketing.
- Met and exceeded client objectives and expectations.
Administrative Assistant
Lakeview Animal Clinic
Lakeview , MI
01.2010 - 01.2012
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
- Patient registration and scheduling for multiple veterinarians.
- Directed customer communication to appropriate department personnel.
- Maintained inventory in supply.
CNA
Masonic Home
Alma, MI
01.2009 - 01.2010
- Vital sign monitoring such as temperature, blood pressure, pulse, and respiration rate.
- Assisting with activities of daily living.
- Follow safety procedures and infection control protocols.
- Patient hygiene and grooming Patient mobility and transfer techniques CPR and first Aid.
- Medical Records and documentation.
- Assist with medical equipment, such as catheters, tracheostomy tubes, and oxygen suppliers.
- Participate in continuing education and training programs.
- Provide emotional support to patients and their families.
Childcare Provider
Self Employed/ Owner
Lakeview, MI
01.1997 - 01.2010
- State Licensed Childcare Provider
- Adhered to State licensing guidelines.
- Maintained required documents for child records, including medication, emergencies, and acts of daily living.
- Scheduled and maintained reports for required inspections, and continuing education.
- Administrative skills used to manage billing and property management.
- Used effective communication and team building skills with staff, children, and parents.
- Promoted physical, emotional, intellectual, and social development through scheduled, consistent, age-appropriate classroom lessons, games, and outside activities.
- Accommodated appropriate care for special needs children in my care.
Education
Bachelor of Science - Business Administration And Psychology
Cornerstone University
Grand Rapids, MI 05.2027
Certification - Medical Billing/Coding/Terminology
Central Michigan University
Mount Pleasant, MI01.2025
Certification - CNA
Montcalm Community College
Sidney, MI 11.2009
Skills
Accuracy and Efficiency, Call Center Operations, Data Entry, EHR, HIPAA Compliance, Critical Thinking, Time Management, Organizational Skills, Typing 52 wpm, Customer Service, Remote Work
undefinedTimeline
Database Administration/Marketing Assistant
BTM Industrial
01.2021 - 01.2023
Childcare Provider
Self Employed/ Owner
01.2012 - 01.2021
Administrative Assistant
Lakeview Animal Clinic
01.2010 - 01.2012
CNA
Masonic Home
01.2009 - 01.2010
Realtor
Five Star Real Estate Brokers / Your Team Realty
01.2006 - 01.2021
Childcare Provider
Self Employed/ Owner
01.1997 - 01.2010
Bachelor of Science - Business Administration And Psychology
Cornerstone University
Certification - Medical Billing/Coding/Terminology
Central Michigan University
Certification - CNA
Montcalm Community College
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