ANGLEA REID
Cathedral City,CA
Summary
Dynamic Assistant Manager and skilled Bartender with a proven track record at Marie Callender's Restaurant & Bakery and Red Robin. Excelled in mixology and enhancing customer satisfaction, demonstrating strong multitasking abilities and an engaging personality. Achieved significant improvements in operational efficiency and customer service standards.
Overview
35
35
years of professional experience
1
1
Certification
Work History
BARTENDER
Red Robin
LA QUINTA, CA
10.2024 - Current
- Collected and organized daily till totals and tips.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Resolved customer complaints in a professional manner.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored bar inventory and promptly restocked low items before depletion.
- Effectively multitasked within fast-paced environment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Arranged bottles and glasses behind bar to make attractive displays.
- Processed payments accurately and efficiently with POS system.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted guests with friendliness and professionalism.
- Performed opening and closing duties including restocking supplies.
- Upsold customers from shelf to premium brands to help boost sales.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Remained calm and poised during busy periods, promoting great customer service to guests.
ASSISTANT MANAGER
Marie Callender's Restaurant & Bakery
Rancho Mirage, CA
06.1990 - 09.2006
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
High School Diploma -
PALM SPRINGS HIGH SCHOOL
Palm Springs, CA06-1989
Marketing
LA PIERCE COLLEGE
Los Angeles, CASkills
- Health codes compliance
- New hire training
- Bar service preparation
- Proficient in mixology
- Clear and effective communication
- Strong multitasking
- Point of sale systems
- Maintaining a clean bar
- Team player attitude
- Liquor restocking
- Engaging personality
- Outstanding customer service
Affiliations
I have a walking group, card group and mahjong group. I love to stay active in my communtiy.
Accomplishments
- Five years ago I was named team member of the year at Red Robin. That was the last year they awarded this honor.
Certification
- I am serve safe certified.
- i am a certified learning coach at Red Robin.
References
References available upon request.
Timeline
BARTENDER
Red Robin
10.2024 - Current
ASSISTANT MANAGER
Marie Callender's Restaurant & Bakery
06.1990 - 09.2006
High School Diploma -
PALM SPRINGS HIGH SCHOOL
Marketing
LA PIERCE COLLEGE