ANGIE GUZMAN
Killeen,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier
AREPITAS
Round Rock, TX
04.2023 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Assisted customers by providing information and resolving complaints.
Quality Control Coordinator
CONSORCIO CSI
CASTILLA, META
05.2021 - 06.2021
- Reviewed and tracked quality control documents, such as inspection reports, test results, and non-conformance records.
- Conducted internal audits to ensure compliance with established policies and procedures.
- Developed corrective action plans in response to audit findings.
- Documented process improvements to enhance product safety and quality.
- Performed root cause analysis for customer complaints related to product quality issues.
- Analyzed data from quality control tests to identify trends or discrepancies.
- Trained staff on proper methods for conducting inspections and tests.
- Analyzed failure modes associated with defective products and recommended solutions.
- Trained and led staff on proper QA standards.
- Collaborated with other team members to perform internal QA audits.
- Made sure each product met industry regulations and standards.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Established product specifications and quality assurance practices.
Quality Control Coordinator
UNION TEMPORAL DOING SAINT
CASTILLA, META
02.2020 - 05.2021
- Reviewed and tracked quality control documents, such as inspection reports, test results, and non-conformance records.
- Conducted internal audits to ensure compliance with established policies and procedures.
- Developed corrective action plans in response to audit findings.
- Documented process improvements to enhance product safety and quality.
- Analyzed data from quality control tests to identify trends or discrepancies.
- Evaluated finished products against predetermined criteria to determine their acceptability.
- Trained staff on proper methods for conducting inspections and tests.
- Participated in cross-functional teams focused on improving existing processes or developing new ones.
Education
Specialist - HSEQ
Universidad De Los Llanos
Villavicencio, Meta05.2020
Bachelor of Science - Mechanical Engineering
Universidad Libre Colombia
Bogotá, Colombia04.2017
Associate in Engineering Technology - NON DESTRUCTIVE TESTING
SENA
Bogotá, Colombia2017
Skills
- Returns Processing
- Customer Assistance
- Cash Register Operation
- Payment Collection
- POS Systems
- Payment Processing
- Product Recommendations
- Customer Service
- Order Packaging
- Staff Mentoring
- Credit and Cash Transactions
- Order Taking
- Inventory Management
- Product Knowledge
- Stocking and Replenishing
- Training and Development
- Staff Training
- Issue Resolution
- Cash Drawer Balancing
- Guest Inquiries
- Liquor Law Compliance
- Inventory Control
- Written and Verbal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Cashier
AREPITAS
04.2023 - 06.2023
Quality Control Coordinator
CONSORCIO CSI
05.2021 - 06.2021
Quality Control Coordinator
UNION TEMPORAL DOING SAINT
02.2020 - 05.2021
Specialist - HSEQ
Universidad De Los Llanos
Bachelor of Science - Mechanical Engineering
Universidad Libre Colombia
Associate in Engineering Technology - NON DESTRUCTIVE TESTING
SENA