Angie Hebert
Fort Walton Beach
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Proactive professional accomplished in hiring, developing, and motivating employees. Successful at building rapport at all levels and resolving issues smoothly.
Talented hr leader with several-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Human Resources Director
Right At Home Health Care
Bluffton
12.2009 - 10.2010
- Developed and implemented recruitment processes to attract qualified healthcare professionals.
- Completed and distributed weekly billing for 2000 clients through LTC insurance, SC & GA Medicare/Medicaid, and private pay for all clients
- Processed weekly payroll for 400 employees
- Provided guidance on benefits administration and payroll processing tasks.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Developed employee orientation and training programs for new hires.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Suggested promotions and wage increases according to employee performance.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Provided HR consultation services to leadership and department heads.
- Recruited new employees and built relationships, driving visibility.
- Directed HR programs, policies and processes to improve operational efficiency.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Maintained confidential records related to personnel files and other sensitive documents.
Director of Operations and Marketing
Home Helpers LLC
Bluffton
08.2008 - 11.2009
- Oversaw daily operations for in-home care services and support programs.
- Developed and implemented marketing plan that supported company growth by 150%.
- Marketed for company by developing trusting relationships with hospitals, LTC facilities, rehabilitation facilities and hospice organizations.
- Processed billing and payroll for 100+ clients and 90 employees.
- Coordinated staff schedules to ensure optimal coverage and service delivery.
- Managed client intake processes to streamline service initiation and engagement.
- Developed training materials for new caregivers to enhance service quality.
- Implemented safety protocols to maintain compliance with health regulations.
- Facilitated communication between clients, families, and care teams for effective collaboration.
- Monitored service quality through regular assessments and feedback collection.
- Enhanced operational workflows to support efficient service delivery across branches.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Directed the operations and logistics of a multi-million dollar business.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Promoted products, increasing customer base, and market share.
- Prepared detailed reports outlining operational results on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Structured HR consulting services to support clients during organizational developments and changes.
Agency Administrator
Right At Home Health Care
Bluffton
01.2005 - 07.2008
- Responsible for overall management of entire organization.
- Coordinated communication between healthcare staff and families effectively.
- Maintained accurate client records using electronic health systems.
- Ensured was in compliance with all applicable laws regulations policies and directives while maintaining a budget.
- Developed and managed plan for employee hiring, orientation, evaluations, service training hours, continuing education, and discipline.
- Process payroll on a weekly basis and oversaw all vacation time and
- Managed scheduling for caregivers and clients efficiently.
- Assisted in onboarding new staff and training processes.
- Oversaw compliance with health regulations and agency policies.
- Developed and implemented office procedures to enhance operations.
- Facilitated meetings to address staff concerns and improve workflow.
- Collaborated with external agencies to ensure quality care services.
- Coordinated with office staff, and nursing staff to ensure smooth operations.
- Ensured compliance with applicable laws and regulations.
- Resolved conflicts between staff members in a timely manner.
- Organized and managed multiple projects simultaneously while meeting deadlines.
- Maintained accurate financial records and budgets.
- Assisted Recruitment Coordinator in the hiring of new employees.
- Collaborated with external vendors for services or materials needed by the agency.
- Organized meetings, conferences, and events for the agency.
- Analyzed data to identify areas of improvement.
- Provided customer service support to clients.
- Created reports to track agency performance metrics.
- Managed employee benefits programs.
- Processed invoices, payments and other financial transactions accurately.
- Tracked progress on projects and provided regular updates to family members, hospice agencies, and insurance companies
- Facilitated communication between various teams within the agency.
- Handled confidential information in a secure manner.
- Developed and implemented organizational policies and procedures.
- Processed invoices and payments promptly.
- Implemented strategies to increase efficiency within the organization.
- Scheduled appointments for staff members.
- Managed office operations, scheduling, and inventory audits.
- Implemented business processes to streamline daily operations and increase efficiency.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources.
- Fostered client and vendor relationship building through consistent and effective communication.
- Represented company at industry meetings, conferences and trade shows.
- Assessed need for new or enhanced systems and applications to accomplish business objectives.
- Documented business requirements, functional specifications and training procedures.
- Optimized profit and growth opportunities to increase performance outcomes and direct business transformations.
- Maintained work safety and followed established operating procedures and practices.
- Reduced accounting errors by revising financial reporting and reconciliation processes.
- Increased overall efficiency and improved morale by implementing employee incentive programs.
- Provided strategic direction on prioritization, integration and resource application.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Staffing Coordinator
Right At Home Health Care
Bluffton
09.2004 - 01.2005
- Coordinated staffing schedules for caregivers and clients effectively.
- Managed onboarding processes for new staff members efficiently.
- Maintained accurate employee records in compliance with regulations.
- Communicated regularly with care teams to address staffing needs.
- Utilized scheduling software to optimize caregiver assignments daily.
- Assisted in training sessions for new hires to ensure readiness.
- Supported recruitment efforts by screening candidate applications thoroughly.
- Collaborated with management to improve staffing workflows consistently.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Facilitated orientation sessions for new hires.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Reviewed resumes submitted by applicants against job requirements.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Participated in career events such as college fairs or industry conferences to generate interest in available jobs.
- Provided support during new employee interviews and orientations.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Monitored performance of temporary staff members throughout their assignment duration.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Organized job fairs to increase awareness of open positions within the company or organization.
Program Manager
Didlake, inc
Alexandria
03.2004 - 08.2004
- Create and develop annual budget for program
- Coordinate and lead bi-weekly staff meetings
- Assist Program Director with recruiting of new staff members
- Write and review employee evaluations
- Coordinate and Lead training and orientation for new staff members
- Provide ongoing training to ensure Medicaid Waivers standards are met
- Coordinate and Lead annual individual service plan (ISP) meetings with clients, family members, and social workers
- Develop annual service plan for consumers with family members, case managers, and group homes
- Review case records to ensure compliance of all states and company regulations
- Create monthly activity schedules, consumer work schedules, and staff schedules according to program needs
- Oversee implementation of community interaction, therapeutic service, and work activities. (Didlake, Inc is a day program/work program with a focus on therapeutic and work activities for individuals with mental and physical disabilities)
- Led program development to enhance community services and support initiatives.
- Coordinated team meetings to align project objectives and ensure effective communication.
- Managed budgets and resource allocation for multiple concurrent programs and projects.
- Developed training materials to support staff in implementing program protocols effectively.
- Facilitated partnerships with local organizations to expand service offerings and outreach.
- Oversaw compliance with organizational policies and regulations for funded programs.
- Analyzed program performance data to identify areas for improvement and strategy adjustment.
- Mentored junior staff members in project management best practices and skills development.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Oversaw program compliance with requirements, schedule and budget.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Managed external client and business partner relationships.
- Prioritized tasks and managed teams throughout multiple projects.
- Generated and delivered reports, program review presentations and other program status updates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Implemented plans designed for individual's specific needs.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Assisted in developing training materials for new hires involved in the program activities.
- Controlled expenditures and reported monthly actual performance.
- Audited operations and processes to enhance brand and manage compliance.
- Assessed program performance against key performance indicators (KPIs) and objectives, making data-driven decisions to guide strategic direction.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Advocated for the program, securing executive support and resources necessary for program success.
- Monitored performance metrics to ensure timely completion of tasks.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Program Service Assistant
Didlake, inc
Alexandria
07.2003 - 03.2004
- Coordinated program activities to ensure compliance with organizational standards.
- Assisted with the development of clients in accordance with ISP goals objectives
- Provided hands-on personal care, assisted with transportation to community outreach events and all other services required by the consumers
- Lead activities and trainings in order to assist with personal development
- Maintained accurate records of participant progress and program data.
- Organized community outreach events to promote program services effectively.
- Supported the implementation of new initiatives to enhance service delivery.
- Conducted needs assessments to identify areas for program improvement.
- Provided administrative support to enhance overall operational efficiency.
- Documented and responded to incoming correspondences to address questions.
- Maintained highest level of knowledge for technical and complex company products, applications, and services by studying product materials and attending trainings.
- Created presentations using Microsoft PowerPoint for informational sessions on new programs or services offered by the organization.
- Conducted outreach events at local schools or community centers in order to raise awareness about available services.
- Organized and monitored office operations, including filing systems, mail distribution, and data entry.
- Verified accuracy of data entered into databases or spreadsheets for financial tracking purposes.
- Maintained accurate records of client interactions utilizing customer relationship management software.
- Answered phones, responded to inquiries from public and clients regarding programs services.
- Assisted in the development of program objectives and activities.
- Maintained inventory of office supplies and ordered new materials.
- Orchestrated office events and celebrations with meticulous attention to detail and creativity.
- Supplied payroll information to professionals by collecting time and attendance records.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and other documents.
Residential Coordinator
Volunteers of America
Woodbridge
05.2002 - 06.2003
- Managed all day today operations of group home facility for individuals with disabilities
- Created and maintained house budget
- Oversaw and maintained client financial accounts
- Bill Medicaid and Medicare for services rendered by the consumers
- Developed monthly staff schedules and accordance with program's needs
- Coordinated daily operations of residential programs for diverse populations.
- Assisted clients with personal care and daily living activities.
- Facilitated communication between clients and service providers.
- Developed individualized service plans in collaboration with team members.
- Monitored client progress and adjusted care plans as needed.
- Organized community events to promote client engagement and support.
- Ensured compliance with safety regulations and best practices consistently.
- Responded promptly to any emergency situations that arose within the facility.
- Collaborated with other departments to coordinate services such as medical care, education, and vocational training programs.
- Developed individual service plans for each resident based on their unique needs and goals.
- Worked closely with families of residents to ensure they were informed about their loved one's progress.
- Provided support to residents in crisis situations, advocating for their needs.
- Maintained confidentiality of client information at all times according to HIPAA regulations.
- Monitored safety protocols within the residential facility to ensure compliance with regulations.
- Maintained dignity and confidentiality of clients, conducted personal assessments and intakes for potential clients and administered emergency procedures and safety management.
- Provided transportation services for residents when needed.
- Ensured that all paperwork was completed accurately according to established guidelines.
- Engaged in outreach activities with local organizations to build relationships that could benefit the community.
- Organized and facilitated recreational and educational activities for residents.
- Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication on client progress and accompanied clients to key appointments.
- Implemented behavioral intervention strategies when necessary while maintaining a therapeutic approach.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Maintained accurate records of resident information, including assessments, progress notes, and incident reports.
- Facilitated group meetings with residents to discuss concerns or provide feedback on policies and procedures.
- Created a positive environment through active listening skills and respect for all individuals.
- Assisted in resolving conflicts between residents by providing constructive guidance and support.
- Participated in staff meetings to review current policies, procedures, and best practices.
- Encouraged independent living skills among residents through instruction in meal preparation, budgeting, laundry management.
- Oversaw and coordinated care, support and services for each individual living in assigned residences and delivered on-site guidance to direct-care professionals.
- Launched recreation and leisure programs and customized events for residents, helping people maintain contact with families, friends and other support structures.
- Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
- Assisted with the recruitment and training of new Resident Advisors.
- Organized and led weekly floor meetings to communicate policy updates and address resident concerns.
- Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
- Evaluated the effectiveness of residence life programs and implemented improvements based on feedback.
- Managed a budget for residence hall activities, ensuring efficient use of funds.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Developed and implemented community engagement programs to foster a supportive living environment for residents.
- Communicated with staff to resolve problems with individual students.
Shift Supervisor
Volunteers of America
Manassas
12.2001 - 05.2002
- Supervised daily operations and staff activities in a community support environment.
- Trained new employees on organizational policies and service standards.
- Coordinated schedules to ensure adequate coverage and efficient service delivery.
- Facilitated communication between staff, clients, and management to enhance service quality.
- Implemented safety protocols to maintain a secure environment for clients and staff.
- Resolved conflicts among team members while promoting a positive work atmosphere.
- Conducted performance evaluations to support employee development and accountability.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
Education
Bachelor of Science - Counseling Psychology
George Mason University
Fairfax, VA 09.1997 - 06.2001
Skills
- 85 WPM
- Microsoft Office
- Zoom
- Quickbooks
- HomeTrak
- ADP payroll system
- Background Screening Systems
Certification
- Dementia Dialogues-2009
- Certified Geriatric Care Manager by National Academy of Certified Care Managers-2010
- American Red Cross First Aid/CPR instructor-2001-2011
- Home Health Aide accredited through the national league of nursing valid through-2011
- Management Development Training- Professional development conference-2007
- How to Become an eEfective Supervisor-Professional Development Training 2004
Accomplishments
- Golden Key Honor Society]
- Psi Chi Honor Society
- Phi Theta Kappa Honor Society
- Alpha Chi Honor Society
References
References available upon request.
Timeline
Human Resources Director
Right At Home Health Care
12.2009 - 10.2010
Director of Operations and Marketing
Home Helpers LLC
08.2008 - 11.2009
Agency Administrator
Right At Home Health Care
01.2005 - 07.2008
Staffing Coordinator
Right At Home Health Care
09.2004 - 01.2005
Program Manager
Didlake, inc
03.2004 - 08.2004
Program Service Assistant
Didlake, inc
07.2003 - 03.2004
Residential Coordinator
Volunteers of America
05.2002 - 06.2003
Shift Supervisor
Volunteers of America
12.2001 - 05.2002
Bachelor of Science - Counseling Psychology
George Mason University
09.1997 - 06.2001