Angie Hernandez
Longwood
Summary
Dynamic leader with a proven track record of enhancing customer satisfaction and streamlining operations. Excels in employee training and team management, demonstrating exceptional problem resolution and relationship-building skills.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2023 - Current
- Help store management meet standards of service and quality in daily operations.
- Complete store opening and closing procedures and balance tills.
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Enforce company policies and regulations with employees.
- Managed shift operations, supply resources and monitor team performance to keep business profitable and running smoothly.
Customer Service Manager
British Swim School
04.2021 - 05.2023
- Trained and regularly mentored employees on performance oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Answered incoming calls or emails to provide any information about the company’s services and policies.
- Kept front office clean and well organized to keep areas presentable for guests and maximize professional appeal.
Receptionist
Passion for Nails
08.2020 - 04.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone calls and provided customers with information or assistance.
- Resolved customer problems and complaints.
Sales Associate
GUESS Factory
07.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Henry D. Perry Education Center
Miramar, FL06.2018
Skills
- Bilingual
- Employee Training
- Team Management
- Goal-Oriented
- Attention to Detail
- Relationship Building
- Problem Resolution
- Time Management
- Leadership
- Proficient in Microsoft
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Customer Service Manager
British Swim School
04.2021 - 05.2023
Receptionist
Passion for Nails
08.2020 - 04.2021
Sales Associate
GUESS Factory
07.2018 - 05.2020
High School Diploma -
Henry D. Perry Education Center