Lakanjala Gaines
Vero Beach
Summary
Dynamic Inside Sales Manager with a proven track record at Fortispay. Achieving 150% of sales goals through effective team leadership and innovative sales strategies. Skilled in account management achieving 150% of sales goals through effective team leadership and innovative sales strategies. Skilled in account management and motivational coaching, I excel at fostering client relationships and enhancing team performance, driving substantial revenue growth and customer retention.
Overview
9
9
years of professional experience
Work History
Inside Sales Manager
Fortispay
Vero Beach
10.2020 - Current
- Facilitated implementation of new technology.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Preformed monthly reviews for sales reps.
- Monitored calls and used a whisper feature to ensure professional knowledgeable conversations.
- Expert on merchant services processing agreements.
- Worked with underwriters to get accounts approved.
- Work with internal departments to collaborate and ensure smooth transitions.
- Motivate, coach, and mentor beginner reps into senior reps.
- Empower and motivate failing reps.
- Created spreadsheets and Docusigns.
- Presented side by side comparisons.
- Worked with partners to go over details and expectations.
- Taught reps how to read merchant statements.
Corporate Trainer
BlueDog
Vero Beach
04.2017 - Current
- Collaborated with subject matter experts to ensure accuracy of content within course materials.
- Wrote, optimized and monitored training processes.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Created a successful training program that was duplicated 8 times.
- Created test and fun ways to learn merchant services.
- Taught reps how to pitch, overcome objections, Application tracing, and closing the deal.
- CRM training.
Jr. Customer Analyst
BlueDog
Vero Beach
02.2016 - Current
- Cold called businesses to introduce our company.
- Offered free side by side comparisons.
- Rebuttal and overcome objections.
- Requested for business owners to send a past merchant statement.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL06-1998
Skills
- Sales forecasting
- CRM software
- Merchant services
- Training program development
- Data analysis
- Team leadership
- Communication skills
- Coaching techniques
- Presentation skills
- Multitasking
- Pricing strategy
- Direct sales
- Team building
Accomplishments
- 3 time manager of the year.
- Consistently beat team and personal goals.
Timeline
Inside Sales Manager
Fortispay
10.2020 - Current
Corporate Trainer
BlueDog
04.2017 - Current
Jr. Customer Analyst
BlueDog
02.2016 - Current
High School Diploma -
Vero Beach High School