Presleigh Pickett
Joplin,MO
Summary
Dynamic Inside Sales Manager with a proven track record at Metro Appliances and More, excelling in sales team leadership and customer relationship building. Expert in sales forecasting and cross-functional collaboration, driving significant revenue growth through innovative strategies and exceptional communication skills. Committed to fostering high-performing teams and achieving ambitious sales targets.
Overview
11
11
years of professional experience
Work History
Inside Sales Manager
Metro Appliances and More
Joplin, MO
09.2021 - Current
- Developed and implemented sales strategies to increase product awareness and customer engagement.
- Trained and mentored inside sales team to enhance performance and achieve targets.
- Analyzed market trends to identify new opportunities for revenue growth.
- Managed customer relationships, ensuring satisfaction and repeat business through effective communication.
- Coordinated with marketing teams to align promotional efforts with sales objectives.
- Utilized CRM systems to track sales activities, leads, and conversion rates efficiently.
- Conducted regular sales meetings to discuss progress, challenges, and strategies for improvement.
- Established best practices for lead generation and follow-up processes within the team.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Collaborated with cross-functional teams to develop targeted marketing campaigns that drove lead generation and conversion rates.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Analyzed market trends to identify opportunities for product expansion and target audience growth.
- Established long-term partnerships with key industry players, contributing to a broader network of potential clients for the company.
Sales Associate
Ace Hardware
Joplin, MO
03.2020 - 09.2021
- Enhanced customer satisfaction by providing expert product knowledge and personalized service.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on operational procedures and customer engagement techniques.
- Collaborated with team members to optimize store layout for improved product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Concessions Shift Lead
Webb City Parks and Recreation
Webb City, MO
05.2015 - 2021
- Supervised daily operations of concession stands, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain stock and reduce shortages.
- Implemented procedures for cash handling, improving accuracy in financial transactions.
- Trained staff on food safety standards and customer service protocols to enhance team performance.
- Developed schedules to optimize workforce efficiency during peak event hours.
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Oversaw maintenance of equipment within the concessions stand, ensuring proper functionality during all events.
- Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
- Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
Sales Associate
TJ Maxx, TJX Companies
Joplin, MO
08.2018 - 2020
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized inventory and ensured accurate stock levels on sales floor.
- Collaborated with team members to achieve sales goals and enhance customer service.
- Operated point-of-sale systems efficiently to facilitate customer transactions.
- Conducted regular merchandise displays to attract customers and promote sales initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Webb City High School
Webb City, MO2020
Skills
- Motivational skills
- Sales team leadership
- Account management
- Customer surveying
- Sales tracking
- Sales coaching
- Competitor research
- Cross-functional collaboration
- Sales forecasting
- Business planning
- Product branding
- Marketing
- Customer relationship building
- Customer service management
- Client support
- Sales development
- Partnership development
- Product promotion
- Revenue forecasting
- Multiline phone systems
- Competitive intelligence gathering
- Business budgeting
- Sales staff training
- Exceptional negotiation skills
- Sales quota management
- Operating procedures and policies
- Rapport and relationship building
- Shipping and receiving oversight
- Brand development
- Time management
- Sales statistics analysis
- Team recruiting and onboarding
- Operations management
- Sales coordination
- Profitability assessments
- Bid request management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Task prioritization
Timeline
Inside Sales Manager
Metro Appliances and More
09.2021 - Current
Sales Associate
Ace Hardware
03.2020 - 09.2021
Sales Associate
TJ Maxx, TJX Companies
08.2018 - 2020
Concessions Shift Lead
Webb City Parks and Recreation
05.2015 - 2021
High School Diploma -
Webb City High School