Angie Khoury
Summary
Dedicated professional specializing in patient account management and billing. Recognized for strong attention to detail and effective communication, contributing to improved patient satisfaction and streamlined billing processes.
Overview
9
9
years of professional experience
Work History
Virtual Dental Billing Specialist-10-99
Remote Sourcing
Panama
06.2022 - 05.2025
- Processed dental claims for various insurance providers, ensuring timely reimbursement.
- Reviewed patient accounts to ensure accurate billing information.
- Communicated with patients regarding billing inquiries and payment options.
- Assisted in training new team members on billing procedures and policies.
- Updated patient records to reflect accurate billing information consistently.
- Resolved billing discrepancies with insurance companies, maintaining accuracy in accounts.
- Analyzed accounts receivable aging report monthly, presenting findings to management team.
- Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
- Maintained records of all billing activity and documentation according to policy.
- Submitted appeals for denied claims and followed up on status updates from payers.
Virtual Dental Billing Specialist
Dental Practice Enhancement
02.2020 - 06.2022
- Process dental insurance claims for timely reimbursement.
- Verify patient eligibility and benefits with insurance providers.
- Addressed patient billing inquiries and clarified payment options to enhance patient understanding and satisfaction.
- Maintain accurate and organized patient billing records.
- Partnered with dental staff to identify and resolve billing discrepancies, ensuring accurate financial records.
- Confirmed patient insurance eligibility and coverage details for accurate claims processing.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Processed invoice payments and recorded information in account database.
- Collected and posted patient account payments to ensure accurate financial records.
- Developed strong professional rapport with vendors and clients.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Office Manager
Gentle Care Dentistry
Greenfield
02.2016 - 01.2020
- Managed daily office operations, ensuring smooth workflow and patient satisfaction.
- Coordinated patient scheduling and appointment reminders, improving office workflow and patient access to services.
- Supervised front desk staff, training and supporting team members to improve service delivery and patient interactions.
- Handled patient inquiries and concerns, fostering a welcoming environment at the practice.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Assisted in financial management, processing payments and managing patient billing inquiries to ensure accuracy and timely resolution.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
Education
13 Month Medical Assisting Certificate - Medical Assisting
Everest College
Milwaukee, WI02-2013
High School Diploma -
Crane High School
Crane, MO05-1989
Skills
- Claims processing
- Claims management
- Insurance verification
- Billing software
- Patient account management
- Revenue cycle management
- HIPAA compliance
- Attention to detail
- Problem solving
- Staff coordination
Languages
English
Professional
Timeline
Virtual Dental Billing Specialist-10-99
Remote Sourcing
06.2022 - 05.2025
Virtual Dental Billing Specialist
Dental Practice Enhancement
02.2020 - 06.2022
Office Manager
Gentle Care Dentistry
02.2016 - 01.2020
13 Month Medical Assisting Certificate - Medical Assisting
Everest College
High School Diploma -
Crane High School