Shannon Tryon
Sandy Creek
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
2001
2001
years of post-secondary education
Work History
Dental Billing Specialist
Connextcare
Pulaski
11.2022 - 05.2025
- Verified patient insurance eligibility and coverage details.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Maintained records of all billing activity and documentation according to policy.
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Submitted appeals for denied claims as needed and followed up on status updates from payers.
- Ensured compliance with HIPAA regulations when handling confidential patient data.
- Performed data entry into the practice management software system accurately and efficiently.
- Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
Pharmacy Technician
Walgreen's Pharmacy
Pulaski
09.2020 - 10.2022
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Interpreted and processed medication orders under supervision of pharmacist.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Entered prescription information into computer databases.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Shift Supervisor
Walgreens
Pulaski
09.2005 - 09.2020
- Maintained accurate records of daily transactions and deposits.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Trained new employees on company policies and procedures.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Fostered a team-oriented environment to increase morale and productivity.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
Sandy Creek High School
Sandy Creek, NYSkills
- Insurance verification
- Claims processing
- Billing reconciliation
- Accounts receivable management
- Problem solving
- Reliability
- Insurance confirmation
- Data entry accuracy
- Patient account review
- Customer service
- Regulatory compliance
- Medical coding
- Attention to detail
- Communication skills
- Adaptability and flexibility
- Word processing
- Discrepancy resolution
- Verbal and written communication
Timeline
Dental Billing Specialist
Connextcare
11.2022 - 05.2025
Pharmacy Technician
Walgreen's Pharmacy
09.2020 - 10.2022
Shift Supervisor
Walgreens
09.2005 - 09.2020
Sandy Creek High School