Angie Knutson
Summary
Operations leader with 20+ years of experience managing high-volume, multi-site environments, staffing and scheduling support, performance metrics, cross-functional stakeholders, and operational escalations. Proven record of using data to improve outcomes, including a 20% reduction in hospitalization rates, top-5% productivity performance, and 10% year-over-year sales growth. Brings calm, decisive leadership in fast-changing, incident-driven environments and is pursuing a workforce-management and real-time operations leadership role.
Overview
17
17
years of professional experience
Work History
Store Manager/Account Manager
Scrubs & Beyond
01.2025 - Current
- Managed 300+ client accounts in HubSpot CRM, streamlining communication and enhancing account management workflows.
- Partnered with local businesses and healthcare organizations to add 100+ new accounts and strengthen client relationships.
- Analyzed account growth and customer trends to identify process improvements that supported business growth.
- Increased annual sales by 10% year over year through strong operational execution and team leadership.
- Coordinated staffing, scheduling, and training support across multiple locations to ensure timely execution and operational continuity.
- Resolved customer and operational issues while balancing competing priorities in a fast-paced environment.
Healthcare Operations Manager
DaVita
04.2023 - 04.2024
- Identified and implemented operational initiatives that enhanced revenue streams and streamlined operations.
- Led cross-functional teams through process improvements that reduced hospitalization rates by 20%.
- Increased DQI from 4.22 to 72.11 in four months through stronger operational execution and performance tracking.
- Guided cross-functional teams through two successful state surveys with no critical findings, supporting compliance and quality standards.
- Managed regulatory compliance and audit readiness through effective controls, thorough documentation, and efficient process management.
Store Manager
Dick's Sporting Goods
03.2019 - 04.2023
- Supported the launch of a new Going, Going, Gone! concept store, helping establish workflows, operating procedures, and execution standards.
- Coordinated with leadership, merchandising, operations, and staffing teams to ensure store readiness and execute operational plans.
- Managed high-volume omnichannel operations with top 5% productivity performance company-wide.
- Led operational implementation projects across multiple locations, including a company-wide firearms removal initiative and process redesign.
- Managed operational communication during periods of rapid change, facilitating team adaptation and maintaining continuity.
- Oversaw inventory control and loss prevention procedures in partnership with local police departments.
- Provided leadership continuity during multi-store leadership transitions.
- Partnered with Area Marketing Manager on events with local nonprofits and major sports organizations, enhancing sales and brand visibility.
Assistant General Manager
Bass Pro Shops
03.2009 - 11.2018
- Delivered 46 consecutive months of sales comp growth over the prior year, with total volume exceeding $45M.
- Managed facility operations, maintenance coordination, compliance audits, and inventory processes, supporting seamless operations in a high-volume environment.
- Coordinated large-scale remodel projects with multiple vendors and operational teams, ensuring project completion on time and within budget.
- Completed four successful ATF audits, demonstrating strong compliance, documentation, and quality control.
- Maintained detailed transaction records to support accounting accuracy and audit readiness.
- Developed and managed social media profiles for two locations, increasing online engagement and visibility.
Education
B.S. - Industrial Distribution
University of Nebraska
KearneySkills
- Sales performance analysis
- Budget management
- Process improvement
- Workflow improvement
- Data reporting
- Research and data analysis
- Microsoft 365
- Project support
- Vendor coordination
- Cross-functional communication
- Stakeholder engagement
- Team supervision and training
- Personnel coordination
- Sales reporting
- Problem solving
- Operational efficiency
Timeline
Store Manager/Account Manager
Scrubs & Beyond
01.2025 - Current
Healthcare Operations Manager
DaVita
04.2023 - 04.2024
Store Manager
Dick's Sporting Goods
03.2019 - 04.2023
Assistant General Manager
Bass Pro Shops
03.2009 - 11.2018
B.S. - Industrial Distribution
University of Nebraska