Christopher Poliniak

Strategic store manager with proven success in driving revenue growth and enhancing team performance. Expertise in KPI analysis and operational efficiency, consistently achieving high customer satisfaction rates. Focused on exceptional service delivery and continuous improvement in retail operations. Skilled in recruiting, training, and managing teams to meet productivity and profitability goals.

• Store Manager, Safelite AutoGlass, 01/01/24, present, Directed all aspects of daily retail and service center operations, ensuring exceptional customer experiences, operational efficiency, safety compliance, and achievement of business objectives., Led cross-functional teams of technicians, customer service representatives, and support staff while driving revenue growth, productivity, and employee engagement., Managed daily operations of a high-volume automotive glass repair and replacement service center., Led, coached, and developed a team of technicians, customer service representatives, and supervisors to achieve performance goals and service excellence., Monitored key performance indicators (KPIs), including revenue, productivity, customer satisfaction, quality metrics, and profitability., Ensured compliance with Safelite safety standards, company policies, regulatory requirements, and industry best practices., Oversaw staffing, scheduling, labor management, performance evaluations, and employee development plans., Drove customer satisfaction through effective issue resolution, service recovery, and consistent execution of Safelite's customer-first culture., Managed inventory, equipment, fleet utilization, and supply chain activities to maintain operational readiness and minimize costs., Developed and executed local business strategies to increase sales, improve market penetration, and achieve financial targets., Analyzed operational data and financial reports to identify trends, improve efficiencies, and support strategic decision-making., Partnered with regional leadership to implement company initiatives, process improvements, and organizational objectives., Maintained accountability for profit and loss performance, budget management, expense control, and operational excellence., Fostered a culture of teamwork, accountability, inclusion, and continuous improvement., Increased customer satisfaction scores while improving operational efficiency and maintaining high safety and quality standards across all store operations., Successfully led a team of technicians and customer service professionals to exceed productivity, revenue, and customer experience goals., Reduced operational costs through effective labor planning, inventory management, and process optimization.
• Service Manager, Firestone Complete Auto Care, 01/01/10, 12/31/24, Succeeded in passing six audits over career conducted by Bridgestone., Attained multiple promotions in recognition of delivering best-in-class services., Enhanced operational efficiency by leading staff development and business planning., Minimized company cost by implementing cost-effective initiatives and managing budgets., Ensured continuous growth leading P&Ls operations., Increased satisfaction rate up to 90% by coaching sales associates on product specifications / selling techniques., Trained 25+ staff members by mentoring and associate duty's., Managed 1 million dollars' worth of store inventory, equipment, and tools to ensure seamless workflow for success of business., Exceeded monthly budget consecutively by 15% over the past 24 months as store manager., Service Manager, 01/01/18, 12/31/21, Store Manager, 01/01/21, 12/31/24, B-level Technician, 01/01/14, 12/31/15, Sales Associate, 01/01/15, 12/31/16, Tire Manager, 01/01/16, 12/31/18, General Service Technician, 01/01/10, 12/31/12, C-level Technician, 01/01/12, 12/31/14
• Fleet Maintenance Manager, Signal 88 Security of Maryland, 01/01/14, 12/31/17, Copied, logged, and scanned supporting documentation / stored in client files., Ensured accuracy and completeness of data., Monitored and maintained over 20 vehicles accurately., Responded to emergency overnight break down call., Attained documents, clearances, certificates and approvals from local, state, and federal agencies., Streamlined multiple operations and ensured availability of vehicle on road.
• B2B Sales Manager, Under Armour, 01/01/14, 12/31/16, Collaborated with outside business and while managing contacts at stores such as Dick’s Sporting Goods., Managed overall stock / product efficiently., Administered all facets of sales process to achieve optimal outcomes., Drove product sales through strong business relationships.