Lina Rojas
Tampa
Summary
Dynamic Contract Administrator with a proven track record at Jaslay Cleaning Services, excelling in contract negotiation and compliance. Skilled in workflow management and verbal communication, I implemented process improvements that enhanced efficiency and fostered strong vendor relationships, ensuring optimal value and risk mitigation for the organization.
Overview
16
16
years of professional experience
Work History
Contract Administrator
Jaslay Cleaning Services
01.2021 - Current
- Managed contract lifecycle, ensuring compliance with regulatory requirements and organizational policies.
- Developed and maintained positive relationships with vendors, fostering collaboration and timely communication.
- Reviewed and negotiated terms of contracts, minimizing risk while maximizing value for the organization.
- Implemented process improvements that streamlined contract administration tasks, enhancing overall efficiency.
- Monitored incoming contracts and service agreements for correct pricing and information.
Restaurant Waiter
El Torito Restaurants
11.2013 - 11.2020
- Provided exceptional customer service to enhance dining experience and foster customer loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new waitstaff on service standards, menu knowledge, and operational procedures.
Customer Assistant
Orlando International Airport
01.2010 - 08.2013
- Assisted customers with product inquiries and provided accurate information on services.
- Handled customer complaints with professionalism, resolving issues to enhance satisfaction.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Coordinated with other departments to resolve any issues affecting the customer experience
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Lincoln Park High School
Chicago, ILSkills
- Workflow management
- Project Support
- Verbal and written communication
- Contract negotiation
- Telephone etiquette
- Legal compliance
Languages
Spanish
Native or Bilingual
Timeline
Contract Administrator
Jaslay Cleaning Services
01.2021 - Current
Restaurant Waiter
El Torito Restaurants
11.2013 - 11.2020
Customer Assistant
Orlando International Airport
01.2010 - 08.2013
High School Diploma -
Lincoln Park High School