Angie Martinez
Spring,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager & Accounting Assistant
M.E.B. Cakes
Houston, TX
08.2010 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Answered questions from customers regarding their billing or payment status.
- Assisted with payroll processing by entering employee hours into the system.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Coded invoices to maintain organized and accurate records.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled expenses and financial records.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Handled bi-weekly payroll services for company employees.
- Received and recorded cash, checks and transfers.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Web & Graphics Desinger
M.E.B. Cakes
Houston, TX
08.2010 - Current
- Adapted existing designs into new formats for use on different platforms such as mobile devices or social media channels.
- Generated ideas for promotional materials such as brochures, flyers and posters based on customer needs.
- Built relationships with vendors to ensure timely delivery of products within budget constraints.
- Collaborated with clients to determine the scope of projects, define objectives and deadlines.
- Assisted in the development of websites by designing page layouts, creating graphics elements, coding HTML and CSS when necessary.
- Researched current trends in graphic design to ensure that designs were up-to-date and relevant.
- Performed photo retouching as needed for various projects including product photography.
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners, and signs.
- Created print materials, such as brochures, flyers, and business cards, from concept to completion.
- Collaborated with marketing teams to create cohesive designs for brand identity and promotional materials.
- Submitted design ideas to plan projects with customers and managers.
- Coordinated with external vendors to ensure quality production of design materials.
- Executed photo editing and manipulation tasks to enhance visual content.
- Implemented client feedback into design revisions, ensuring final deliverables met project requirements.
- Worked with customers to present mockups and collect information for adjustments.
- Selected colors and themes while adding functionality to create new designs.
- Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
- Used digital camera to produce layout prints for clients.
Education
Certified Medical Asssistant - Medical Assisting
NIT
Pasadena01-2003
Pasadena High School
Pasadena, TXSkills
- Distribution Management
- Customer Retention
- Financial Administration
- Customer Relationship Management
- Branding
- Business Development
Languages
Spanish
Limited
Affiliations
Balancing Work/ Career and Health: I intergrate exercise into my daily routine by taking a walk during my lunch break. Ensure i have healthy snacks and meals prepared to keep my energy up throughout the day.
Balancing Leisure and Community Contribution: I volunteer for cleanup projects or find ways to give back in the community whether it be donating my time or donating items to the homeless shelters.
Balancing All Aspects of Life: With having a busy schedule with work, personal goals and hobbies. I use a digital planner to block out a time fo reach aspect. Regularly review and adjust my schedule to ensure nothing is neglected.
References
References available upon request.
Timeline
General Manager & Accounting Assistant
M.E.B. Cakes
08.2010 - Current
Web & Graphics Desinger
M.E.B. Cakes
08.2010 - Current
Certified Medical Asssistant - Medical Assisting
NIT
Pasadena High School