ANGIE MEJIA
The Bronx,NY
Summary
Experienced Practice Manager with a strong background in overseeing operations and driving improvements in patient care. Skilled in managing multidisciplinary teams and implementing efficient practice systems. Proven leadership abilities in optimizing workflow and enhancing patient satisfaction. Results-oriented professional dedicated to delivering high-quality healthcare services and ensuring a positive experience for patients.
Overview
20
20
years of professional experience
Work History
Practice Manager
Oak Street Health
01.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Consulted with healthcare professionals on business decisions.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Practice Manager/Senior Patient Relations Manager
Oak Street Health
01.2024 - 10.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
Patient Relations Manager
Oak Street Health
08.2022 - 01.2023
- Manage multiple schedules for multiple providers on site
- Build relationships with four departments to achieve four different goals set by company
- Member of two company initiated employee groups
- Provide support to the clinical team and administrative team to improve patient engagement and retention
- Follow all HIPAA laws and document all patient feedback for providers and practice manager
- Develop tools for team of patient relation managers in all of New York market
- Initiate self training on front desk duties to support team as see fit
- Build relationships with community and neighboring sites to improve clinic presence and success
- Lead presentations for patient relations manager team on new updates and varying program executions
Treatment Coordinator
Underbite Dental Management
01.2022 - 08.2022
- Work with new systems like Open Dental and Dentryx Software to coordinate appointments and provide medical records for doctors and patients
- Supported financial coordinator team in developing and introducing treatments and payment plans for patients needing additional care
- Manage five provider calendars including but not limited to all appointments, confirmations and follow up on patient cancellations as well as create charts with all demographics and medical records
- Create a warm and welcoming environment for patients and dental team by managing daily schedules
- Attend weekly dentistry training earning me multiple in office certificates
- Attend multiple meetings with doctors and team for successful execution of weekly tasks
- Translate for the dental team and submit documentation supporting feedback from dentists and patients on a daily basis
- Create spreadsheet documenting administrative team daily tasks and create seamless experience for multiple administrative members
Retail Manager Trainer
Starbucks Coffee
11.2004 - 01.2022
- Supported area-wide initiative of 95+ locations to increase satisfactory customer experiences, leading first place multiple consecutive weeks
- High turnout for community events for multi level roles initiated by me
- Created community engagement by creating multiple eye catching documents for local events
- Developed training plans and documents specific to my district
- Managed P&L with triple digit results to the bottom line multiple periods
- Created and supported training for new managers and their calendars
- Led training on new scheduling program for over twelve leaders
Associate Manager
Siren Retail
05.2018 - 02.2020
- Led recruiting of over 300 employees within two months period and fully supported with human resources documentation
- Created presentations for new workflows and systems, introduced and trained team of over 300 partners
- Led training sessions, modules and developed engaging methods for knowledge retention
- Enforced all company policies on performance reviews as well as execute conversations and upload all required documents
- Learned and supported development of new systems and programs for new concept project for company
- Supported human resources team by gathering all required legal documents and maintaining requirements to date
Education
Organizational Leadership, Business Administration, Liberal Arts
Fordham University
Skills
- Planning and Executing
- Time Management
- Project Management
- Decision Making
- Adaptable
- Building Relationships
- Dealing with Ambiguity
- Google Suite
- Practice management
- Staff management
- Schedule management
- Workflow management
- Payroll administration
- Staff development
- Microsoft Suite
- Local Labor Requirements
Accomplishments
- Collaborated with regional team of Patient Relations Managers in the development of a stronger workflows and results
- Member of the Practice manager council
Languages
Spanish
Full Professional
Timeline
Practice Manager/Senior Patient Relations Manager
Oak Street Health
01.2024 - 10.2024
Practice Manager
Oak Street Health
01.2023 - Current
Patient Relations Manager
Oak Street Health
08.2022 - 01.2023
Treatment Coordinator
Underbite Dental Management
01.2022 - 08.2022
Associate Manager
Siren Retail
05.2018 - 02.2020
Retail Manager Trainer
Starbucks Coffee
11.2004 - 01.2022
Organizational Leadership, Business Administration, Liberal Arts
Fordham University