Angie Olvera
Grover Beach,CA
Summary
Hardworking and passionate healthcare professional with over 10 years of experience providing compassionate, high-quality care. Skilled in multitasking, patient communication, confidentiality, and administrative support. Seeking a full-time position where I can apply my strong interpersonal and organizational skills to support patient care and team success.
Healthcare professional prepared to leverage strong patient interaction skills and administrative expertise in dynamic medical environment. Known for seamless coordination of patient services and consistently maintaining high levels of accuracy and confidentiality. Proven collaborator with focus on team success and adaptability to changing healthcare needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Assistant II (PSA 2)
Dignity Health - Ella Street Specialty Clinic
San Luis Obispo, CA
08.2024 - Current
- - Scheduled and coordinated patient appointments efficiently
- - Checked in patients and verified insurance information
- - Handled multi-line phone system and routed calls to appropriate departments
- - Maintained accurate patient records and performed data entry tasks
- - Assisted with referrals and authorizations for specialist visits and procedures
- - Familiar with EHR systems including Athena and Cerner
- - Supported interdepartmental communication to ensure smooth workflow
- - Ensured confidentiality and HIPAA compliance in all interactions
- Passionate about learning and committed to continual improvement.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Inputted accurate patient insurance, billing and payment information in Software.
CNA / Activities Assistant / Receptionist
Mission View Health Center
San Luis Obispo, CA
06.2018 - 01.2024
- - Assisted patients with daily activities to promote independence and dignity
- - Checked vital signs and monitored patient well-being
- - Supported hygiene tasks: bathing, shaving, brushing teeth
- - Maintained HIPAA compliance and ensured confidentiality
- - Facilitated patient intake and care plans
- - Conducted one-on-one and group activities with residents
- - Provided receptionist support: answered phones, directed calls, greeted visitors
- - Handled admissions, guided visitors, maintained front desk professionalism
Caregiver
Bella Vita Senior Living
Arroyo Grande, CA
07.2017 - 06.2018
- - Assisted with daily living needs, grooming, feeding, and hygiene
- - Provided emotional support and companionship
- - Maintained a clean, safe environment for residents
- - Supported medication reminders and light housekeeping
Claims / Customer Service / Pharmacy Cashier
Walmart
Santa Maria, CA
01.2010 - 01.2014
- - Processed insurance claims and handled customer inquiries
- - Assisted in hazmat protocols and store inventory audits
- - Operated pharmacy systems, processed prescriptions, and adhered to HIPAA guidelines
Waitress / Host / Customer Service
Rudy & Angie's
Santa Maria, CA
01.2008 - 01.2010
- - Managed hosting and table assignments
- - Trained and led waitstaff
- - Delivered quality customer service and managed team schedules
Cashier
Mervyn's
Santa Maria, CA
01.2004 - 01.2008
- - Processed transactions and returns
- - Maintained store cleanliness and merchandise organization
- - Supervised children's department as Department Manager
Customer Service / Cashier
Taco Bell
Nipomo, CA
06.2002 - 06.2005
- - Provided fast and friendly service
- - Handled cash and credit transactions
- - Maintained dining area and supported team during peak hours
Education
High School Diploma - undefined
Arroyo Grande High School
Arroyo Grande, CASkills
- - Patient, dedicated, and highly motivated
- - Works well under pressure and independently
- - Excellent interpersonal and team collaboration skills
- - Fast learner and open to new challenges
- - Basic computer skills
- - Strong multitasking abilities
- - HIPAA compliance
- - Maintaining confidentiality
- - Compassionate communication
- Scheduling appointments
- Patient confidentiality
- Healthcare systems
- Teamwork and collaboration
Certification
- - CNA License (Active)
- - CPR Certified (Current)
Timeline
Patient Service Assistant II (PSA 2)
Dignity Health - Ella Street Specialty Clinic
08.2024 - Current
CNA / Activities Assistant / Receptionist
Mission View Health Center
06.2018 - 01.2024
Caregiver
Bella Vita Senior Living
07.2017 - 06.2018
Claims / Customer Service / Pharmacy Cashier
Walmart
01.2010 - 01.2014
Waitress / Host / Customer Service
Rudy & Angie's
01.2008 - 01.2010
Cashier
Mervyn's
01.2004 - 01.2008
Customer Service / Cashier
Taco Bell
06.2002 - 06.2005
High School Diploma - undefined
Arroyo Grande High School