Tami Krause
Jackson
Summary
Detail-oriented and highly organized professional with experience working in fast-paced environments looking for new opportunities. A natural leader with a collaborative mindset that thrives at working within a team.
Overview
5
5
years of professional experience
Work History
Patient Service Representative lead/ Patient Service Representative 2
Aurora Advocate Health, Mequon/Grafton
Mequon/Grafton, WI
04.2025 - Current
- All duties listed in job title “Patient Service Representative” below
- Onboarding/Training new hires
- Conduct interviews for potential candidates
- Create team-wide training materials
- Conduct team-wide training
- Manage team schedule and time off requests across three clinic locations
- Register and schedule patients in Epic
- Office supply and document management
Patient Service Representative
Aurora Advocate Health, Mequon/Grafton
Mequon/Grafton, WI
11.2022 - 04.2025
- Responsible for answering and routing incoming patient calls
- Document content of calls for future reference for clinic staff
- Schedule patient and physician appointments across two departments at three locations
- Act as liaison between patients and clinic physician teams
- Processing patient FMLA paperwork
- Distribution of clinic mail/faxes
Liquor manager, baker/pastry chef
Piggly Wiggly, Slinger
Slinger, WI
01.2021 - 11.2022
- Liquor inventory management
- Liquor invoice management and approval
- Liquor delivery scheduling and delivery verification
- Develop and maintain strong relationships with liquor/beer distributors
- Bake and package bakery items
- Stock tables
- Stock shelves
Education
Associates -
Milwaukee Area Technical College
Milwaukee, WI12.2019
Skills
- Excellent time management
- Customer/Patient service focused
- Self-motivated
- Document creation and management
- Management and scheduling of diverse physician schedules across various locations
- Highly adaptable
Timeline
Patient Service Representative lead/ Patient Service Representative 2
Aurora Advocate Health, Mequon/Grafton
04.2025 - Current
Patient Service Representative
Aurora Advocate Health, Mequon/Grafton
11.2022 - 04.2025
Liquor manager, baker/pastry chef
Piggly Wiggly, Slinger
01.2021 - 11.2022
Associates -
Milwaukee Area Technical College