Summary
Work History
Education
Skills
Timeline
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Angie Orrell

Shelby,NC

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff while learning and growing.

Work History

Front of House Manager

Magnolia's On 26th
03.2019 - 11.2022
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

District Manager

Garners Natural Life
03.2010 - 11.2016
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Reduced operational costs through effective budget management and resource allocation.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Improved district operations efficiency by streamlining processes and implementing best practices.
  • Developed strategic plans for the district to achieve short-term and long-term goals.

Case Manager

Crossroads Recovery
01.2006 - 01.2010
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Sales Representative

Surgipath Medical Industries
08.1995 - 08.2005
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

CNHP - Certified Natural Healthcare Practitioner

Trinity School For Natural Health
Indianapolis, IN
06.2013

Bachelor of Science - Consumer Services And Advocacy

Middle Tennessee State University
Murfreesboro, TN
08.1995

Skills

  • Hiring
  • Organizational skills
  • Service Prioritization
  • Account Management
  • Assignment Delegation
  • Team leadership
  • Upselling strategies
  • Effective communication
  • Vendor negotiation
  • Relationship Building
  • Customer service excellence
  • Attention to detail
  • Sales techniques

Timeline

Front of House Manager

Magnolia's On 26th
03.2019 - 11.2022

District Manager

Garners Natural Life
03.2010 - 11.2016

Case Manager

Crossroads Recovery
01.2006 - 01.2010

Sales Representative

Surgipath Medical Industries
08.1995 - 08.2005

CNHP - Certified Natural Healthcare Practitioner

Trinity School For Natural Health

Bachelor of Science - Consumer Services And Advocacy

Middle Tennessee State University

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Angie Orrell