Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Angie Pena

Elmhurst,New York

Summary

I am highly motivated and eager to embrace new challenges. I possess a strong work ethic, adaptability, and exceptional interpersonal skills. I excel at working effectively without direct supervision and swiftly acquiring new skills. As a diligent employee, I demonstrate proficiency in customer service, multitasking, and time management. My goal is to ensure that each customer's experience is consistently positive.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Membership Experience Representative

McBurney YMCA
New York, NY
09.2022 - Current
  • Complete all transactions, including membership, program registrations, facility access, and guest/resident room reservations, in an accurate manner
  • Handle phone inquiries and obtain the caller's contact information to follow up with prospective members and program participants
  • To ensure accurate cash handling, reconcile the end-of-shift report.
  • Provided guidance to members on how best to use products or services offered by the organization.

Swim Instructor

McBurney YMCA
10.2018 - Current
  • Create lesson plans for children to complete
  • Ensured smooth transitions between classes by setting up teaching areas and properly storing equipment.
  • Updated attendance records, skill levels achieved, and other relevant information for each student.
  • Communicated with parents or guardians regarding their child's progress in swimming lessons.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.

Astoria Park

NYC Parks & Recreation
07.2017 - 09.2022
  • Directly supervised and ensured the safety of all swimming pool users while maintaining the smooth operation of pool grounds.
  • Ensured guest safety by promptly responding to potential emergencies.
  • Prepared detailed incident reports following accidents or other incidents.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.

Lifeguard

McBurney YMCA
10.2018 - 05.2022
  • Prevent ongoing violations
  • Conducted daily pool maintenance, including testing chemical levels
  • Enforced all safety regulations and posted rules for patrons.
  • Keep swimmers organized in an orderly manner
  • Monitored swimmers to ensure safety in the pool area.

Education

High School Diploma -

Grover Cleveland
Ridgewood, NY
06.2018

John Jay College of Criminal Justice
New York, NY

Skills

  • Fluent in speaking and reading in Spanish
  • As400
  • Capable of working in a fast-paced environment and handling pressure
  • Certified Lifeguarding/First Aid/CPR/AED
  • Time management to complete a task in an efficient, timely matter
  • Customer Service

References

Madhur Patel, Membership Director, Mpatel@ymcanyc.org, (347) 205-4242

Lobesang Tenzin, Supervisor NYC Parks Lifeguard , (646)657-6085

Languages

Spanish
Professional

Certification

  • CPR/AED
  • YSL Certification

Timeline

Membership Experience Representative

McBurney YMCA
09.2022 - Current

Swim Instructor

McBurney YMCA
10.2018 - Current

Lifeguard

McBurney YMCA
10.2018 - 05.2022

Astoria Park

NYC Parks & Recreation
07.2017 - 09.2022

High School Diploma -

Grover Cleveland

John Jay College of Criminal Justice

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Angie Pena