Annyia Egberongbe
Brooklyn,USA
Summary
Detail-oriented administrative and client service professional with experience supporting high-volume environments in membership and retail operations. Skilled in billing support, client account management, data entry, and records organization with strong accuracy and confidentiality standards. Proficient in Microsoft Excel, Salesforce, and AS/400 systems, with a proven ability to resolve account issues, maintain organized documentation, and deliver efficient client support. Adept at multitasking, communication, and maintaining accuracy under pressure.
Overview
5
5
years of professional experience
Work History
Membership Experience Representative
YMCA
New York, NY
04.2023 - Current
- Managed member accounts, billing inquiries, and payment processing with accuracy and confidentiality.
- Processed transactions and maintained records using POS systems and databases, ensuring data integrity.
- Utilized Salesforce, AS/400, and Excel to update records, track data, and support reporting needs.
- Resolved account discrepancies and supported renewals through research, documentation, and client service.
Sales Associate
Urban Market Columbia
Brooklyn, NY
04.2021 - 04.2023
- Provided high-volume client service, assisting 100+ customers daily with inquiries, issue resolution, and product guidance.
- Processed payments and maintained transaction accuracy using POS systems, ensuring proper cash handling and end-of-shift balancing.
- Handled customer account issues including returns and exchanges, resolving discrepancies efficiently and maintaining service quality.
- Supported store operations through inventory management, record accuracy, and training new employees on procedures and standards.
Education
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice, City University of New York
New York, NY06.2026
Skills
- Client account management and issue resolution
- Administrative and client support in high-volume environments
- Billing, payment processing, and transaction accuracy
- Document management
- Microsoft Excel, Salesforce, AS/400, database systems
- Communication, confidentiality, and attention to detail
Timeline
Membership Experience Representative
YMCA
04.2023 - Current
Sales Associate
Urban Market Columbia
04.2021 - 04.2023
Bachelor of Science - Criminal Justice Management
John Jay College of Criminal Justice, City University of New York