Alexis Smith
Atlanta,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the member services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Membership Services Representative
AARP Services
Atlanta, GA
12.2019 - 07.2022
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Maintained accurate records of member accounts, including payments and renewals.
- Developed promotional materials to increase awareness of membership services among potential customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted with the implementation of new membership policies and procedures.
Outbound Sales Representative
Comcast, Xfinity
Alpharetta, GA
07.2016 - 12.2019
- Provided customer service support to existing clients and potential customers.
- Generated high quality sales leads through effective research methods.
- Achieved monthly sales targets set by management team.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cross-sold additional products and services to purchasing customers.
- Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
Education
Diploma - Medical Assisting
Atlanta Technical College
Atlanta, GA05-2015
High School Diploma -
Miller Grove High School
Lithonia, GA05-2010
Skills
- Membership Processing
- Promotional support
- Direct Sales
- Customer Service
- Call Documentation
- Account Management
- Remote Office Availability
- Time management abilities
- Interpersonal Communication
- Active Listening
- Product and service knowledge
- Professional telephone demeanor
- Issue and Complaint Resolution
- Problem-solving abilities
Timeline
Membership Services Representative
AARP Services
12.2019 - 07.2022
Outbound Sales Representative
Comcast, Xfinity
07.2016 - 12.2019
Diploma - Medical Assisting
Atlanta Technical College
High School Diploma -
Miller Grove High School
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