Angie Perez
Queens
Summary
Proven expertise in customer service and animal behavior, demonstrated through impactful roles at Petsmart and Ess a Bagel. Excelled in creating sanitary environments and enhancing pet well-being, alongside accurate cash handling. Skilled in computer applications, contributing to efficient operations and elevated customer satisfaction. Achieved significant improvements in service delivery by leveraging strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Pet Care Associate
Petsmart
08.2023 - Current
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
Food Pantry Volunteer
NEW YORK CARES Organization
08.2023 - 12.2023
- Sorted, stocked and organized shelves with food for easy access by other volunteers.
- Assisted in food distribution for increased community reach and support.
- Enhanced pantry efficiency by organizing food items and maintaining a clean workspace.
- Collaborated with other volunteers to create efficient sorting and distribution processes.
Cashier
Ess a Bagel
11.2017 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates In Science - Community Health
Borough of Manhattan Community College
New York, NY12.2023
Skills
- Customer service and assistance
- Computer skills
- Cleaning procedures
- Animal behavior
Languages
Spanish
Native or Bilingual
Timeline
Pet Care Associate
Petsmart
08.2023 - Current
Food Pantry Volunteer
NEW YORK CARES Organization
08.2023 - 12.2023
Cashier
Ess a Bagel
11.2017 - 04.2021
Associates In Science - Community Health
Borough of Manhattan Community College