Maria Perez
Lacey,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden Restaurant
Olympia, Washington
09.2025 - Current
- Greeted Olive Garden guests and guided seating with warm service.
- Presented menus and explained daily specials and Italian dining options.
- Took food and beverage orders and entered them into POS system.
- Suggested wines, sauces, and menu pairings to enhance guest experience.
- Checked tables and refilled drinks throughout Olive Garden dining room.
- Processed guest payments and handled checks with accuracy and care.
- Resolved guest concerns promptly while following Olive Garden service standards.
- Provided excellent customer service to ensure satisfaction.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Assistant
Fusion salon and spa
Olympia, Washington
04.2023 - 06.2025
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Maintained a clean and organized work area to ensure safety standards were met.
- Educated clients about proper home care for their hair and skin.
- Utilized customer service skills to build relationships with clients.
- Practiced safe sanitation procedures by disinfecting tools between uses.
- Recommended retail products that could be used at home for continued beauty maintenance.
- Consulted with clients prior to providing any type of cosmetic service.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Responded to customer inquiries by phone, email, and in person.
Associate
Medline
Lacey, WA
08.2022 - 05.2023
- Processed shipments received from vendors according to established protocols.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed boxes and stock using organizational guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Customer Service Cashier
Panda Express
Santa Ana, California
10.2021 - 08.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
Shift Manager
McDonald's
Santa Ana, CA
02.2017 - 09.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Server/Bartender
Ensenada seafood restaurant
Santa Ana, California
04.2016 - 05.2017
- Provided excellent customer service in a fast-paced seafood dining environment.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Maintained cleanliness and organization of dining area during busy shifts.
- Maintained a professional attitude while working in a fast-paced environment.
- Followed safety protocols when handling hot plates or sharp objects.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Estancia High School
06-2014
Cosmetology
Maritzas Beauty College
Skills
- Relationship Building
- Team Collaboration
- File and Record Keeping
- Fast Learner
- Positive and professional
- Problem-Solving
- Multitasker
- Bilingual (English and Spanish)
- Customer Service
- Proactive and Self-Motivated
- Analytical and Critical Thinking
Timeline
Server
Olive Garden Restaurant
09.2025 - Current
Assistant
Fusion salon and spa
04.2023 - 06.2025
Associate
Medline
08.2022 - 05.2023
Customer Service Cashier
Panda Express
10.2021 - 08.2022
Shift Manager
McDonald's
02.2017 - 09.2021
Server/Bartender
Ensenada seafood restaurant
04.2016 - 05.2017
Cosmetology
Maritzas Beauty College
High School Diploma -
Estancia High School