Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Angie Phillips

Safety Harbor,FL

Summary

Dynamic House/Property Manager with over 10 years of experience in optimizing household management. Adept at leading teams, implementing organizational systems, and adapting to changing circumstances. Committed to fostering a positive environment and ensuring high standards of service.

Results-driven with proven expertise in streamlining household operations and enhancing service delivery. Known for strong problem-solving capabilities and effective communication, contributing to improved efficiency and family satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

House/Property Manager

John C. Thomas
Belleair, Florida
10.2014 - Current
  • Oversaw daily household operations, ensuring smooth functionality and high standards of service.
  • Managed scheduling and coordination of household staff to optimize efficiency and productivity.
  • Developed and implemented organizational systems for household inventory and supplies management.
  • Streamlined communication processes between staff and family members to enhance workflow efficiency.
  • Trained new staff on household protocols, emphasizing quality service delivery and safety standards.
  • Conducted regular assessments of household systems, identifying opportunities for process improvements.
  • Led special projects to enhance the overall living environment, focusing on comfort and sustainability.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
  • Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Improved household efficiency by implementing detailed schedules and routines for staff members.
  • Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
  • Increased lifespan of household appliances and systems by instituting preventative maintenance schedule.
  • Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
  • Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Enhanced children's educational outcomes by coordinating with tutors and overseeing homework schedules.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Fostered culture of excellence within household staff, setting high standards and leading by example.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Maintained required records of work hours, budgets and payrolls.

House Manager

N. Berrisford
Cherry Hills, Colorado
02.2010 - 08.2012
  • Fostered positive relationships with vendors, negotiating contracts for services and supplies.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Oversaw budget to manage expenditures and control costs.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Streamlined communication among staff for optimal productivity and coordination of tasks.
  • Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Oversaw daily household operations, ensuring smooth functionality and high standards of service.

Private Nanny

G & J Tipsord
Scottsdale, AZ
03.2008 - 04.2011
  • Developed personalized educational activities to enhance children's learning and development.
  • Coordinated daily schedules, ensuring timely transportation to school and extracurricular activities.
  • Implemented effective behavioral management strategies to promote positive interactions among children.
  • Maintained a safe, nurturing environment by adhering to health and safety standards consistently.
  • Communicated regularly with parents regarding children's progress and well-being, fostering strong relationships.
  • Mentored junior caregivers, providing guidance on child care best practices and developmental milestones.
  • Advocated for children's needs in collaboration with families and educational professionals to ensure holistic support.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.

Education

Associate of Science - Early Childhood Care And Education

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ
12.1992

Skills

  • Exceptional oral and written communication skills
  • Staff management
  • Maintenance scheduling
  • Vendor management
  • Maintenance coordination
  • Adaptable
  • Grounds maintenance
  • Property accountability
  • Valid Florida driver's license
  • Preventive Maintenance
  • Skilled multi-tasker
  • Clear communication
  • Critical thinking
  • Client relations
  • Creative and adaptable
  • Dispute handling
  • Repair planning
  • Disturbance handling
  • Schedule coordination
  • Employee motivation and guidance

Certification

Heartsaver CPR AED Certified

STOTT Certified instructor Special Populations

Interests

  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Cake Decorating
  • Baking
  • I like trying new recipes and food trends
  • I enjoy cooking for friends and family gatherings

Timeline

House/Property Manager

John C. Thomas
10.2014 - Current

House Manager

N. Berrisford
02.2010 - 08.2012

Private Nanny

G & J Tipsord
03.2008 - 04.2011

Associate of Science - Early Childhood Care And Education

Maricopa Community Colleges, Scottsdale Community College