Ashley Perkins
Duncanville,TX
Summary
Seasoned property manager with over 15 years of experience in maximizing profitability and fostering strong tenant relationships. Recognized for leadership excellence, consistently surpassing goals, and driving revenue growth. Proficient in communication, relationship building, and problem-solving. Skilled in training clients and educating tenants on complex issues. Adept in cost reduction, revenue optimization, mediation, negotiation, and overseeing property renovations. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
13
13
years of professional experience
Work History
Property Manager/Floating Property Manager
Avenue 5 Residential (Skyline Trinity/ Rosemont at Meadow Lane)
06.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Property Manager
Element National Management
05.2019 - 03.2021
- Supervised a team of 12, ensuring adherence to budget and revenue goals
- Implemented proactive marketing strategies and coordinated resident retention events, achieving a 60% retention rate
- Prepared weekly and monthly owner reports, collaborating closely with construction supervisor to maintain property upkeep and safety standards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Area Property Manager
Place 10 Residential
01.2018 - 11.2018
- Managed 500 units, overseeing a 50% rehab of two properties
- Developed advance marketing plans, reduced expenditures, and maintained resident retention at 60%
- Conducted end-of-year budget building and assisted in new hire onboarding and training.
- Acted as a primary point of contact for property owners, providing regular updates on their investment performance along with strategic recommendations for improvement opportunities.
- Developed strong relationships with vendors, securing competitive pricing for maintenance services and supplies.
- Negotiated favorable lease terms with tenants, resulting in higher overall revenue for the company.
- Ensured compliance with federal, state, and local laws related to fair housing practices throughout all aspects of property management.
- Successfully managed rent collections, reducing delinquency rates through proactive communication and payment plan options.
- Developed and maintained relationships with local businesses and community organizations to promote the properties and create a positive image in the market.
- Worked closely with legal counsel to handle eviction proceedings in compliance with local regulations and laws.
- Organized community events to foster strong relationships between residents and enhance overall satisfaction levels.
- Streamlined operations for increased efficiency by implementing new property management software and processes.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Reviewed financial forecasts, budget and operational goals.
- Responded to escalated resident concerns and issues and monitored resolution.
Property Manager/Assistant Manager
LBK Service
07.2016 - 12.2017
- Managed 232 units, handling rent collection, eviction filings, and resident relations
- Achieved a 60% retention rate through proactive resident engagement and event planning
- Reduced property delinquency by 4% within 30 days through strategic management.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Property Manager
Knightvest Management
06.2015 - 07.2016
- Managed 444 units during full property rehab, maintaining a 3% monthly delinquency rate
- Prepared weekly and monthly reports, conducted budget analysis, and addressed resident concerns
- Organized property inspections and implemented preventative maintenance plans.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Assistant Property Manager
US Residential Group
12.2010 - 01.2015
- Managed 350 units, overseeing rent collection, eviction procedures, and resident relations
- Reduced delinquency by 20% and maintained a 60% retention rate
- Handled housing issues related to Dallas Housing Authority and Dallas County.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected and maintained careful records of rental payments and payment dates.
Education
High School Diploma -
Macao Smith High School Dallas
Dallas, TXSkills
- Yardi
- Onesite
- ResMan
- Rent Manager
- Intermediate Excel
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Property tours and inspections
- Eviction Procedures
- Occupancy Management
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Financial budgeting and reporting
- Marketing and Advertising
- Preparing property agreements
- Adaptable
- Compliance Monitoring
- Business Administration
- Knowledge of building codes
- Customer Relations
- Clear Communication
- Microsoft Office
- Property Showing
- Creative and Adaptable
- Operations Management
- Office Staffing
- Budget Preparation
- Rent Pricing Optimization
- Financial Reporting
- Vacancy Marketing
- Financial Oversight
- Local and State Laws
Timeline
Property Manager/Floating Property Manager
Avenue 5 Residential (Skyline Trinity/ Rosemont at Meadow Lane)
06.2022 - Current
Property Manager
Element National Management
05.2019 - 03.2021
Area Property Manager
Place 10 Residential
01.2018 - 11.2018
Property Manager/Assistant Manager
LBK Service
07.2016 - 12.2017
Assistant Property Manager
Knightvest Management
06.2015 - 07.2016
Assistant Property Manager
US Residential Group
12.2010 - 01.2015
High School Diploma -
Macao Smith High School Dallas