Veena Primm
Jackson,GA
Summary
Experienced with overseeing residential and commercial properties, ensuring optimal tenant satisfaction and property maintenance. Utilizes effective financial management and vendor coordination skills to streamline operations. Track record of maintaining high standards in property upkeep and team collaboration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Community Property Manager/Floating Supervisor
UAG Management Company, Inc.
02.2021 - Current
- Responsible for inspections, showing apartments, evictions, collecting rental payments, bank runs, supervision of property employees, training front office staff and Organizing events for community.
- Assisted in resolving customer complaints or escalations related to service provided by floaters
- Maintained a positive work environment that fostered teamwork, collaboration, and employee engagement
- Managed scheduling conflicts among floating staff members by prioritizing tasks and reallocating resources as needed
- Increased efficiency by implementing a streamlined communication system for floaters to receive daily assignments and updates
Hotel General Manager
CHOICE HOTELS ATLANTA GA
01.2019 - 07.2021
- Payroll, training staff to perform excellent customer service, banking, sales, property inspections, following guidelines, budget, P&L, hiring staff, dealing with customers, schedules and inventory.
Assistant Store Manager
CLARKS SHOE STORE
01.2017 - 01.2019
- Responsible for running the shift, Opening the store, Closing the store, controlling cash, Loss prevention, Training, resolving customer complaints, Assuring customer satisfaction, Key control, Scheduling, Training staff in sales techniques.
Customer Service Manager
OFFICE DEPOT
01.2016 - 01.2018
- Responsibly for loss prevention, running the shift, Opening the store, Closing the store, controlling cash, Loss prevention, Training, resolving customer complaints, Assuring customer satisfaction, Key control, Scheduling, Training staff in sales techniques. Promotions, Assisting in Copy and Print
General Manager
Accor PROPERTY MANAGEMENT
01.1999 - 01.2016
- I oversaw business strategies to develop and launch comprehensive branding campaigns and strengthened market presence in a highly competitive sector. Drove sales through needs-based, client-focused interaction and comprehensive product / service knowledge. Reviewed operational records to project sales, assess profitability, and maintained margins. Administered human resource functions for hiring, payroll, and staff discipline. I also trained employees on product and service knowledge, new sales techniques, and customer service strategies. I coordinated best practices to enhance relationships with vendors, implemented frequent guest programs, and determined schedules for optimal marketing and promotions.
Education
Associate degree - Healthcare Management
Strayer University
10-2019
High school diploma or GED - undefined
Skills
- Microsoft Outlook
- Accounts Receivable
- Windows
- Fair Housing regulations
- QuickBooks
- State tax
- LIHTC
- Microsoft Excel
- Yardi
- Budget management
- Profit & Loss
- Payroll
- OneSite
- Financial management
- Section 8
- Microsoft Word
- Payroll processing
- Hotel Management
- Operations
- Financial reporting
- Multifamily properties
- Property Leasing
Certification
- Certified Employee Benefit Specialist
- Driving Licence
- Certified Property Manager
- Certified Apartment Manager
Languages
Spanish
English
Timeline
Community Property Manager/Floating Supervisor
UAG Management Company, Inc.
02.2021 - Current
Hotel General Manager
CHOICE HOTELS ATLANTA GA
01.2019 - 07.2021
Assistant Store Manager
CLARKS SHOE STORE
01.2017 - 01.2019
Customer Service Manager
OFFICE DEPOT
01.2016 - 01.2018
General Manager
Accor PROPERTY MANAGEMENT
01.1999 - 01.2016
High school diploma or GED - undefined
Associate degree - Healthcare Management
Strayer University