Angie Reynolds
Chino Valley,AZ
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
24
24
years of professional experience
Work History
Cashier
Circle K
Prescott, AZ
01.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Dental Assistant
Dr Scott Hicks
Prescott, AZ
03.2014 - 11.2016
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Documented patient records with procedures performed and added notes taken to charts.
Oiffice Manager Dental Asst
Dr Barry Fenn
Grayling, MI
06.2000 - 05.2007
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Houghton Lake High School
Houghton Lake, MI08-1985
Skills
- Payment Processing
- Customer Assistance
- Product Recommendations
- POS Systems
- Customer Service
- Cash Register Operation
- ID Verification
- Payment Collection
- Returns processing
- Drawer balancing
- Cash Handling
- Money Handling
- Payment posting
- Liquor Law Compliance
- Daily Reporting
- Conflict Resolution
- Cash Drawer Balancing
- Written and verbal communication
- Customer service excellence
- Records Maintenance
- Cash Management
- Customer Relations
- Currency counting
- Product Knowledge
- Liquor regulations and compliance
- Complex Problem-Solving
- Staff Training
References
References available upon request.
Timeline
Cashier
Circle K
01.2024 - 08.2024
Dental Assistant
Dr Scott Hicks
03.2014 - 11.2016
Oiffice Manager Dental Asst
Dr Barry Fenn
06.2000 - 05.2007
High School Diploma -
Houghton Lake High School