Angie Schoegje

• Served customers quickly and efficiently and created strategies to prevent delays, to get customers a great experience every time they arrived.
• Restocked and cleaned stations to maintain a clean facility at all times.
• Hired, Trained, scheduled, and supervised baristas to maintain and uphold coffee shop policies and optimize ideal staffing patterns.
• Handled and resolved customer issues and any complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
• Managed staff schedules and maintained adequate coverage for all shifts.
• All ordering of supplies, and shopping for products needed.

-Thoroughly cleaned and maintained the cleanliness of homes for all of my clients on a weekly, bi-weekly, or monthly schedule rotation. Each client had different household needs, and it was my job to make their home sparkle and shine.

• Evaluated cleaning systems according to predetermined checklist and notes issued by my clients.
• Responded to customer inquiry quickly and professionally to increase satisfaction.

• Maintained regular and consistent attendance and punctuality whenever called in, with consistent punctuality and attendance.
• Maintained wonderful customer service and great customer relationships at all times.
• Maintained and operated espresso machines, and all other equipment in coffee shop.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Managed home environment to keep areas clean, organized and free of safety hazards while entertaining and caring for multiple children daily.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs for little ones.
• Built early learning skills with age appropriate activities and fun for everyone.
• Met with parents about daily activities, positive developments, and issues.
• Balanced children's days between play, instruction and rest with well-designed schedules.