Angie Shepard

• Conducted comprehensive assessments of facility processes, implementing strategic solutions to strengthen performance and operational effectiveness.
• Implemented and coordinated emergency preparedness strategies, equipping staff with essential training to effectively respond to unexpected events and crisis situations.
• Defined and enforced specific budgetary targets and timelines for departmental operations.
• Implemented and monitored operational procedures to ensure facility compliance with health and safety regulations.
• Conducted comprehensive training for new personnel on facility policies and procedures, promoting uniformity in service delivery.
• Investigated operational workflows to identify specific areas for optimizing processes and minimizing costs.
• Analyzed operational processes and directed initiatives to improve patient care quality while decreasing wait times.
• Analyzed financial data and established budget management practices to optimize resource allocation in alignment with facility objectives.
• Monitored and enforced compliance with healthcare regulations, safeguarding adherence to state and federal standards.
• Coordinated efforts with cross-functional teams to refine processes and improve overall service outcomes.
• Developed and implemented strategies for mentoring staff, resulting in increased professional growth and enhanced team dynamics.
• Assessed performance metrics within the facility to identify opportunities for ongoing enhancements in operations and to improve patient satisfaction levels.
• Analyzed existing workflows and established policies and procedures that significantly improved operational efficiency across departments.
• Led strategic meetings with interdisciplinary teams to evaluate complex cases and develop tailored care plans for patients.

• Collaborated with physicians regarding patient conditions, updates and necessary care changes monthly
• Reviewed clinical documentation to asses standards and quality of care
• Fostered excellence by example by "setting pace" and being hands-on during mentoring to clinical staff
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
• Enforced compliance with applicable health, safety and environmental regulations to reduce risks
• Held classes to teach staff facility procedures
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly
• Oversaw annual budget to handle supply, labor and maintenance needs

• Daisy Award Winner for patient care
• Performed and followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines
• Monitored vital signs and medication use, documenting variances and concerning responses
• Impressive ability to quickly assess patient needs while collaborating with interdisciplinary team for optimal delivery of patient care
• Excellent ability to prioritize multiple tasks
• Addressed direct care needs of each patient while also providing patient and family education
• Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
• Implemented medication and IV administration, catheter insertion, and airway management
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
• Monitored patient vitals and documented changes to ensure optimal care.
• Educated patients and families on health management and discharge instructions.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Taught patients about medications, procedures and care plan instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Completed EKGs and other tests based on patient presentation in office.

• Dean's List all semesters 2025-2026
• 4.0 GPA

Achieved President’s and Dean’s list recognition

• Dean's List for multiple semester’s

Georgia Occupational Award, Telephone LinkedIn URL

• Awarded GOAL- Georgia Occupational Award of Leadership