ANGIE THOMAS
Dothan,AL
Summary
Experienced leader with strong background case management, guiding teams, assessments, curriculum development, and differential instruction. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Facility Manager
Agency for Persons with Disabilities – Sunland Center
Marianna, FL
02.2022 - Current
- Provided overall management and supervision to staff and active treatment programs of residents to ensure the daily and ongoing operations of the facility.
- Provided direct supervision to program supervisors and staff in their provision of services to developmentally disabled persons.
- Monitored in-serviced, motivated and directed staff in areas of job performance.
- Completed employees performance evaluations and expectations.
- Assisted in formulating plans of corrections to correct survey and inspection deficiencies.
- Collaborated with team members on projects of program reviews to include data collection, analysis, graphing and presenting.
- Collaborated with medical, behavioral, and social service departments to coordinate integrated care.
- Assisted Investigators with alleged abuse and neglect of clients.
- Assisted in the hiring process of staff and recommendations of corrective and/or disciplinary actions as necessary.
- Provided training appropriate to the development of staff skills and abilities.
- Maintained comprehensive documentation systems and ensure protection of client rights.
- Served as Interim Facility Director during absences, managing facility-wide operations and staffing.
Residential Services Supervisor (QIDP)
Sunland Center
Marianna, FL
04.2020 - 02.2022
- Supported management of residential programs serving adults with intellectual disabilities.
- Coordinated staffing, training, and certification compliance across all shifts.
- Conducted investigations involving incidents, accidents, abuse, and neglect.
- Maintained detailed documentation and resident records.
- Communicated with families, guardians, and healthcare providers regarding care plans.
Adult Protective Investigator
Alabama Department of Human Resources
Dothan, AL
12.2019 - 04.2020
- Investigated reports of abuse, neglect, exploitation, and self-neglect involving vulnerable adults.
- Conducted safety assessments, interviews, and evidence collection.
- Coordinated with law enforcement and testified in court as needed.
- Provided crisis intervention to ensure immediate safety and well-being.
- Developed individualized case plans and arranged supportive services such as adult day care, homemaker services, and long-term care.
- 40 hours/week
Career Counselor
Alfred Saliba Family Services Center
Dothan, AL
04.2019 - 12.2019
- Provided career counseling, conducted assessments, and assisted with employment planning for clients in community corrections.
- Supported workforce development, job training, and data reporting.
- Assisted in formulating curriculums to prepare client testing in obtaining General Education Diploma.
- Identified potential barriers by client assessments and counsel and implemented plans of success.
- Conducted monthly follow-ups to monitor progress and reassess needs of clients.
- Participated in professional development workshops and trainings with focus on the importance of client education, teaching job skills (soft skills), basic computer skills and conflict resolutions in the workplace
- Supervised Career Center Aides and facilitated weekly staff meetings.
Residential Services Supervisor (QIDP)
Sunland Center
Marianna, FL
06.2017 - 04.2019
- Managed residential unit programs and supported adults with intellectual disabilities.
- Coordinated staffing, training, and certification compliance.
- Led investigations, staff meetings, and interdisciplinary planning.
- Maintained resident documentation and communicated with families and providers.
- 40 hours/week
Medicaid Waiver Case Manager
Southern Alabama Regional Council on Aging (SARCOA)
Dothan, AL
01.2009 - 06.2017
- Coordinated home- and community-based services for elderly and disabled clients.
- Conducted intake assessments, developed individualized care plans, and monitored service delivery.
- Determined and redetermined Medicaid eligibility by reviewing financial records and assets.
- Performed home visits to ensure client safety and well-being.
- Maintained accurate case files, service plans, and documentation.
- Authorized contractor payments and monitored service quality.
- Provided referrals to social, health, educational, and vocational resources.
- Assisted clients during crisis situations and ensured continuity of care.
Education
Master of Science - Criminal Justice
Troy University
Dothan, AL01-2019
Bachelor of Science - Criminal Justice
Troy University
Dothan, AL01-2008
General Education Diploma - undefined
Wallace Community College
Dothan, AL01-1995
Skills
- Leadership & Supervision
- Crisis Intervention
- Case Management
- Conduct Comprehensive Assessments
- Individualized Client Planning/Curriculums
- Monitoring of Services/Follow-up
- Interdisciplinary Collaboration
- Documentation & Reporting
- Staff Training & Development
- Residential Program Oversight
- Windows 11
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
Timeline
Facility Manager
Agency for Persons with Disabilities – Sunland Center
02.2022 - Current
Residential Services Supervisor (QIDP)
Sunland Center
04.2020 - 02.2022
Adult Protective Investigator
Alabama Department of Human Resources
12.2019 - 04.2020
Career Counselor
Alfred Saliba Family Services Center
04.2019 - 12.2019
Residential Services Supervisor (QIDP)
Sunland Center
06.2017 - 04.2019
Medicaid Waiver Case Manager
Southern Alabama Regional Council on Aging (SARCOA)
01.2009 - 06.2017
Bachelor of Science - Criminal Justice
Troy University
General Education Diploma - undefined
Wallace Community College
Master of Science - Criminal Justice
Troy University