Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angie Trivino

Campbell,CA

Summary

Customer service representative with strong conflict resolution, business communication, and customer relationship management skills. Known for resolving complaints quickly, supporting customers with care, and maintaining quality standards.

Overview

2
2
Languages
10
10
years of professional experience

Work History

Waitress

Jessie's Place
San Jose, California
03.2022 - 04.2025
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.

Customer Service Representative

Teleperformance
Bogota, Colombia
08.2016 - 08.2017
  • Resolved customer complaints promptly, fostering positive customer experiences.
  • Identified potential opportunities to improve customer experience by suggesting additional products or services.
  • Adhered to employer policies ensuring chat support quality and privacy standards.

Customer Sales Support Representative

Convergys
Bogota, Colombia
02.2015 - 02.2016
  • Resolved billing questions using company systems and account records.
  • Explained product details and service options to customers.
  • Answered inbound customer calls for Convergys call center support.
  • Recorded customer interactions in CRM case files.
  • Identified opportunities to upsell additional products or services to customers when appropriate.

Education

Associate of Arts - Business Administration And Management

De Anza College
Cupertino, CA
06-2028

Skills

  • Customer service excellence
  • Customer relationship management
  • Conflict resolution skills
  • Sales support
  • Sales techniques
  • Business communication
  • Microsoft Excel proficiency
  • Data entry accuracy
  • Team coordination

Languages

Spanish
Professional
English
Professional

Timeline

Waitress

Jessie's Place
03.2022 - 04.2025

Customer Service Representative

Teleperformance
08.2016 - 08.2017

Customer Sales Support Representative

Convergys
02.2015 - 02.2016

Associate of Arts - Business Administration And Management

De Anza College
Angie Trivino