Angie Valdez
Rio Rancho,NM
Summary
Detail-oriented pharmacy technician with over four years of experience in managing prescriptions and ensuring regulatory compliance. Proficient in customer relationship management and team collaboration, dedicated to delivering exceptional service and accurate medication handling.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Pharmacy Technician
Walgreen's Pharmacy
Albuquerque, New Mexico
03.2021 - Current
- Processed and filled prescriptions accurately for diverse patient needs.
- Managed inventory levels and organized medication storage efficiently.
- Provided exceptional customer service by addressing inquiries and concerns effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Educated customers on proper medication usage and safety guidelines.
Teller
New Mexico State Employees Credit Union
Las Vegas, New Mexico
05.2005 - 03.2006
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer balance through diligent record-keeping.
- Ensured compliance with banking regulations and policies.
- Trained new tellers on procedures and customer service techniques.
- Collaborated with team to resolve customer issues promptly
Teller
Bank of Las Vegas
Las Vegas, New Mexico
09.2002 - 05.2005
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer balance through diligent record-keeping.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
Education
Nursing -
Central New Mexico Community College
Albuquerque, NM03-2012
Mathematics
New Mexico Highlands University
Las Vegas, NM10-1999
Robertson High School
Las Vegas, NM05-1998
Skills
- Cash handling
- Customer transactions
- Regulatory compliance
- Banking software
- Data entry
- Customer relationship management
Certification
Board of Pharmacy License
References
References available upon request.
Timeline
Pharmacy Technician
Walgreen's Pharmacy
03.2021 - Current
Teller
New Mexico State Employees Credit Union
05.2005 - 03.2006
Teller
Bank of Las Vegas
09.2002 - 05.2005
Nursing -
Central New Mexico Community College
Mathematics
New Mexico Highlands University
Robertson High School