Angie Valencia
Sevierville,TN
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Cashier
Farmhouse kitchen store
Pigeon Forge, Tennessee
01.2024 - Current
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately using point-of-sale system.
- Maintained organized and clean checkout area for efficiency.
- Restocked shelves to ensure product availability for shoppers.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
Customer Service Cashier/Ice Cream Scooper
Island Creamery
Pigeon Forge, TN
03.2025 - 01.2026
- Served ice cream and ensured proper portion sizes for customer satisfaction.
- Maintained cleanliness of work area and equipment for health compliance.
- Handled cash register transactions accurately and efficiently during peak hours.
- Prepared ice cream cones, sundaes, milkshakes, and other menu items as requested by customers.
- Performed daily cleaning duties including mopping floors and wiping down counters.
- Restocked shelves with new inventory when needed.
- Maintained a clean and organized work station.
- Recommended flavor combinations and desserts to customers, enhancing their dining experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Host
Junction 35
Sevierville, Tennessee
08.2023 - 01.2024
- Greeted and seated guests upon arrival at Junction 35.
- Assisted in coordinating waitlist for busy dining periods.
- Maintained cleanliness and organization of host station area.
- Took reservations over phone and in person.
Education
Humanities And Health Sciences - Psychology
Univerdad De Ibague
Colombia 01.2019 - 05.2023
Santa Teresa de Jesus
ColombiaSkills
- Problem solving
- Attention to detail
- Team collaboration
- Cash register operation
- Customer service
- Order coordination
- Multitasking and organization
- Stress management
- Positive and professional
- Teamwork and collaboration
- Refunds and exchanges
- Cash management
- Inventory management
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Customer Service Cashier/Ice Cream Scooper
Island Creamery
03.2025 - 01.2026
Customer Service Cashier
Farmhouse kitchen store
01.2024 - Current
Host
Junction 35
08.2023 - 01.2024
Humanities And Health Sciences - Psychology
Univerdad De Ibague
01.2019 - 05.2023
Santa Teresa de Jesus