Angie Villa
Versailles,KY
Summary
Bilingual-Fluent Spanish and English
Excellent customer service
Advanced Computer skills
Advocacy and Community Engagement
Medical Terminology-Bilingual
Real Estate Literacy
Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Lexington Clinic
Versailles, KY
04.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Processed patient registrations and insurance verifications accurately and timely.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Assisted with electronic health record management, maintaining data integrity and confidentiality.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Librarian's Assistant
Woodford County Library
Versailles, KY
05.2024 - 06.2025
- Assisted patrons in locating resources and utilizing library services effectively.
- Organized and maintained library collections for optimal accessibility and user experience.
- Supported librarians in planning and executing community programs and events.
- Collaborated with team members to enhance workflow efficiency and improve service delivery.
- Assisted patrons with technology usage, improving overall digital literacy in the community.
- Enhanced patron satisfaction by providing efficient and courteous assistance with research inquiries and resource recommendations.
E-Commerce Associate
Kroger-Versailles
Versailles, KY
10.2022 - 05.2023
- Oversee order details
- Sales
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Managed inventory levels to optimize stock availability and reduce discrepancies.
- Managed approximately 50 incoming calls, emails, and orders daily from customers.
General Employee
Eckerts
Versailles, KY
09.2022 - 10.2022
- Bakery Counter
- Server
- Answer customers questions
- Answer customers questions
- Package Labeling
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Dietary Aide
Taylor Manor Nursing Home
Versailles, KY
05.2021 - 08.2021
- Help prepare and cook meals for patients. Their duties include preparing food dishes, delivering them to specific people or rooms and maintaining the cleanliness of the work area.
- Experience working in a nursing home or patient care setting.
- Clear understanding of sanitation and safety protocol.
- Good physical stamina for food preparation and cleanup.
- Familiarity with kitchen equipment and appliances.
- Excellent customer service skills when interacting with patients.
Crew Member
Bojangles
Versailles, KY
07.2020 - 01.2021
- Perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby, and morning prep area, and provide friendly, fast, and accurate service to ensure an excellent customer experience.
Crew Member
McDonald's
Versailles, KY
08.2019 - 04.2020
- Dedicated McDonald's crew member with experience in fast-paced customer service environments.
- Demonstrated expertise in delivering exceptional service, handling cash transactions accurately, and maintaining a clean and organized work area.
Education
Associate's degree - Radiologic Technology
Bluegrass Community And Technical College
Lexington, KY05-2028
High school diploma - undefined
Woodford County High School
Frankfort, KY05-2022
Skills
- Telephone etiquette
- Medical terminology
- Communications
- Leadership
- Time Management
- Critical Thinking Skills
- Clerical Skills
- Basic life support
- Customer service
- Computer skills
- Patient communication
Certification
- BLS Certification
- CPR Certification
- First Aid Certification
- ESL Certification
Timeline
Medical Receptionist
Lexington Clinic
04.2025 - Current
Librarian's Assistant
Woodford County Library
05.2024 - 06.2025
E-Commerce Associate
Kroger-Versailles
10.2022 - 05.2023
General Employee
Eckerts
09.2022 - 10.2022
Dietary Aide
Taylor Manor Nursing Home
05.2021 - 08.2021
Crew Member
Bojangles
07.2020 - 01.2021
Crew Member
McDonald's
08.2019 - 04.2020
High school diploma - undefined
Woodford County High School
Associate's degree - Radiologic Technology
Bluegrass Community And Technical College