Angie Weeks
Clinton,SC
Summary
Build upon my 5 years as a Service Manager, 3 months clerk of court, 6 months housekeeping and 10+ years of progressive experience as a Front Desk/ Customer service /Medical Specialist would love to grow with your company.
Overview
21
21
years of professional experience
Work History
Service Manager
All - Dry of The Carolinas
Laurens, SC
08.2019 - 11.2024
- Managed service staff to ensure customer satisfaction and compliance while keeping company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Identified opportunities to increase efficiency in sales for service department
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Pitched in to complete various duties during peak periods or employee absences.
- Mapped out the best route for service tech to decrease drive time therefore, allowing more stops within a day.
- Answered multi-line telephone system and routed calls to appropriate personnel
Office Assistant/Maintenance Technician
Holmes Enterprise
Clinton, SC
12.2018 - 08.2019
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Talked face to face with customers at rental properties and solved the problems.
- Maintained an organized filing system of paper documents and electronic files.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Operated hand and power tools to complete repairs.
- Painted inside and outside houses.
- Laid down flooring and patched Sheetrock.
- Put down vapor barrier in crawlspaces.
- Cleaned rental properties from inside to outside.
- Yard work such as cut grass, weed eat, sprayed for bugs and pick up trash.
Direct Support Staff Member
Laurens disability and special needs broad
Laurens, SC
07.2018 - 12.2018
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Assisted in developing, implementing and monitoring individual service plans.
- Supervised and monitored the safety of clients during recreational activities.
Clerk
Laurens county magistrate
Laurens, South Carolina
04.2018 - 07.2018
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints about driving tickets.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported office clerical functions using word processing and other software, email and office machines.
Housekeeping
Martha Franks
Laurens
02.2017 - 04.2018
- Performed light housekeeping duties including laundry, vacuuming, dusting, sweeping and mopping.
- Assisted residents with basic requests or questions regarding housekeeping services.
- Resolved customer complaints related to housekeeping services in a timely manner.
Medical Records Specialist/Front Desk Receptionist
Internal Medicine of the Piedmont
Greenwood, SC
01.2004 - 12.2016
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Adhered to HIPAA guidelines when handling protected health information.
- Assisted with chart preparation for upcoming appointments or surgeries.
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
Education
Diploma -
Greenwood High School
Greenwood, South CarolinaSkills
- Communication skills (verbal & written)
- Self-Motivated
- Reliable/Dependable
- OSHA Safety Regulations Training
- Organization skills
- Follow HIPPA
- Relationship Building
- Employee Training and Development
- Service Quality Management
- Customer Service
- Estimating and Quoting
- Service Documentation
- Analytical Thinking
- Skilled working in SalesForce
References
Available Upon Request
Additionalinformation - Draft
Laurens disability and special needs board 2018
Timeline
Service Manager
All - Dry of The Carolinas
08.2019 - 11.2024
Office Assistant/Maintenance Technician
Holmes Enterprise
12.2018 - 08.2019
Direct Support Staff Member
Laurens disability and special needs broad
07.2018 - 12.2018
Clerk
Laurens county magistrate
04.2018 - 07.2018
Housekeeping
Martha Franks
02.2017 - 04.2018
Medical Records Specialist/Front Desk Receptionist
Internal Medicine of the Piedmont
01.2004 - 12.2016
Diploma -
Greenwood High School