Saaisa Black
Florence,SC
Summary
Dynamic manager with a proven track record in customer service and team leadership. Expertise in conflict resolution and staff training led to enhanced operational efficiency and increased customer satisfaction. Strong multitasking abilities and organized record-keeping fostered a productive work environment, promoting loyalty among employees and patrons. Committed to contributing to a high-performing Customer Service Advocate team in a fast-paced setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Arby’s
Florence ,SC
09.2018 - Current
- Executed daily operations and supported project completion to optimize team effectiveness.
- Contributed to development of operational plans and schedules for streamlined execution.
- Worked collaboratively with colleagues to enhance overall workflow efficiency.
- Engaged in training sessions to become proficient in relevant systems and processes.
- Organized comprehensive records and reports of team activities for easy access.
- Fostered employee motivation, resulting in increased productivity and engagement levels.
- Maintained positive relations with customers by addressing issues proactively.
- Resolved conflicts among staff members through active listening and mediation techniques.
Customer Service Representative
GC Services
Florence,SC
01.2018 - 07.2018
- Provided accurate information promptly in response to customer inquiries, ensuring satisfaction.
- Efficiently resolved service issues, contributing to enhanced customer loyalty.
- Utilized CRM systems for meticulous record-keeping of customer interactions, improving oversight.
- Collaborated with colleagues to streamline processes and reduce response times.
- Ensured effective communication within teams for consistent service delivery outcomes.
- Managed considerable call volumes while maintaining professionalism and swift issue resolution.
- Adhered to supervisory instructions regarding daily responsibilities and tasks.
- Represented the company positively through professional engagement with customers.
Education
High School Diploma -
SOUTH FLORENCE HIGH SCHOOL
Florence, SC06.2018
Skills
- Client relations management
- Leadership in team settings
- Effective time allocation
- Strategic decision-making
- Communication skills (verbal & written)
- Advanced problem-solving techniques
- Objective setting and tracking
- Report generation and documentation
- Scheduling expertise
- Conflict mediation skills
- Technical proficiency in computing
- Adaptability to change
- Detail-oriented approach
- Problem-solving
- Staff training
Certification
Certified nursing assistant (CNA)
Personal Information
Education
false
Accomplishments
- Certified Nursing Assistant
Timeline
Shift Manager
Arby’s
09.2018 - Current
Customer Service Representative
GC Services
01.2018 - 07.2018
High School Diploma -
SOUTH FLORENCE HIGH SCHOOL