Angie Wilburn
Coolville
Summary
Skilled Cash Office Associate with background in retail and financial sectors. Managed cash transactions, maintained accurate records, and ensured compliance with company policies. Demonstrated strengths include strong mathematical skills, precision in handling money, problem-solving abilities and high level of integrity. Contributed to enhancing operational efficiency and minimizing discrepancies in previous roles.
Reliable Cash Office Associate known for high productivity and efficiency in managing financial transactions and record keeping. Specialize in accurate cash handling, discrepancy resolution, and financial reporting. Excel in communication, problem-solving, and time management skills, ensuring smooth operations in fast-paced environments.
Engaging and patient professional committed to promoting safe learning environment for all. Detail-oriented and compassionate with extensive knowledge in various subjects.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Substitute Teacher's Aide
Wood County Schools
Parkersburg
12.2018 - Current
- Assisted teachers with classroom management and student engagement activities.
- Supported individualized learning plans for students needing additional assistance.
- Prepared classroom materials and resources for daily lessons and activities.
- Supervised students during recess and transitions between classes.
- Communicated effectively with teachers about student progress and behaviors.
- Maintained a positive and encouraging atmosphere for all students.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Engaged students in discussions to promote interest and drive learning.
Lead Teacher
Growing Minds Daycare LLC
Vincent
03.2022 - 09.2023
- Developed engaging lesson plans tailored to diverse learning styles.
- Supervised classroom activities to ensure a safe and nurturing environment.
- Collaborated with parents to discuss children's progress and needs.
- Implemented educational programs that promote cognitive and emotional development.
- Organized and led extracurricular activities to enhance student learning experiences.
- Assessed student performance regularly to identify areas for improvement.
- Maintained compliance with state regulations and best practices in early childhood education.
- Organized activities to promote physical, mental and social development of each child.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Developed and implemented strategies to improve student learning outcomes.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Researched books and supplemental materials to use with lesson plans.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
DSE (Direct Support Employee)
REM
Boaz
01.2004 - 01.2007
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored client health by taking vital signs and reporting changes.
- Maintained cleanliness and organization in client homes and living areas.
- Communicated effectively with clients, families, and healthcare professionals.
- Documented client care activities accurately in records and reports.
- Provided emotional support and companionship to enhance client well-being.
- Followed safety protocols while using medical equipment and supplies.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
Customer Service Manager (CSM)/Cash office
Walmart
Middletown
01.2001 - 01.2005
- Customer service manager/Accounting
- Trained staff on effective communication and problem-solving techniques.
- Coordinated with other departments to streamline customer service processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Processed cash transactions and maintained accurate records daily.
- Monitored cash levels and ensured sufficient currency for operations.
- Conducted audits to verify cash handling accuracy and compliance.
- Assisted with training new staff on cash office procedures and policies.
- Coordinated with management to resolve discrepancies in cash reports.
- Managed safe deposits and withdrawals in accordance with company guidelines.
- Maintained cleanliness and organization of the cash office environment.
- Verified cash drawer, counted money and balanced receipts.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Provided excellent customer service by greeting customers promptly and courteously.
- Performed opening and closing procedures according to established guidelines.
- Prepared and checked cashier register tills.
- Operated a variety of office equipment such as calculators, scanners.
- Maintained records of all daily transactions in an organized manner.
- Processed refunds and credits due to customers in a timely manner.
- Prepared reports summarizing daily transactions for management review.
- Organized cash movements between offices and to or from banks.
- Resolved discrepancies between physical count of cash and register balance.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Balanced the budget, monitored daily cash needs, and informed managers to restock cash when needed.
- Investigated and solved account issues to maintain current and accurate money systems.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Utilized financial software for tracking and reporting cash flow and sales data.
- Balanced cash drawers and prepared financial reports to reflect daily sales.
- Coordinated the supply of currency for cash registers to ensure adequate change is available.
- Ensured the cash office was organized, clean, and operated efficiently.
- Maintained secure handling of cash, checks, and credit card information.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
Bookkeeper/Accounting
ShopRite
Middletown
01.2000 - 01.2001
- Entering cash, credits, and debits into the computer, and making deposits.
Paraprofessional/Substitute Teacher
Dixon R-1 High School
Dixon
Current
Education
AA - Psychology
University of Phoenix
Phoenix, AZBS - Psychology
Capella University
MinnesotaSkills
- Teaching
- Childcare
- Bookkeeping
- Tutoring
- Math
- Caregiving
- Nannying
- Childhood development
- Classroom management
- Direct support
- Early childhood education
- Meal preparation
- Daycare
- Customer service
- Writing skills
- Autism experience
- Infant care
- Toddler care
- Food preparation
- Experience with children
- Accounting
- Organizational skills
- Leadership
- Microsoft Office
- Communication skills
- Cash handling
- Lesson planning
- Student assessment
- Individualized instruction
- Conflict resolution
- Team collaboration
- Parent communication
- Task organization
- Effective supervision
- Emotional intelligence
- Active listening
- Adaptability to change
- Creative problem solving
- Proficient in [software]
- Problem solving
- MS office expert
- Risk management
- Confidential document control
- Financial statements expertise
- Accounting and bookkeeping
- Record preparation
- Quickbooks
- Expense tracking
- Accounts receivable
- Bookkeeping software
- Auditing
- Accounts payable specialist
- Financial reporting
- Superior attention to detail
- Proficient in adobe software
- Accounts payable
- Financial recordkeeping
- Financial management
- Finance
- Initiative taking
- Office management
- Financial data reconciliation
- Balance reconciliations
- Numeric accuracy
- Office equipment usage
- Deposit preparation
- Records management
- Expense reporting
- Daily reporting
- Mail handling
- Data entry proficiency
- Report generation
- Bank deposit preparation
- Safe balancing
- Register balancing
- Performance improvement
- Vault auditing
- Cash register operation
- Opening and closing procedures
- Documentation skills
- Scheduling
- Cash handling expertise
- Transaction recording
- Proactive and Self-motivated
- Professional demeanor
- Financial software
- Multitasking Abilities
- Excellent communication
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Paraprofessional/Substitute Teacher
Dixon R-1 High School
Current
Lead Teacher
Growing Minds Daycare LLC
03.2022 - 09.2023
Substitute Teacher's Aide
Wood County Schools
12.2018 - Current
DSE (Direct Support Employee)
REM
01.2004 - 01.2007
Customer Service Manager (CSM)/Cash office
Walmart
01.2001 - 01.2005
Bookkeeper/Accounting
ShopRite
01.2000 - 01.2001
BS - Psychology
Capella University
AA - Psychology
University of Phoenix