Anyi Lorena Ruiz Bermudez
Mastic Beach
Summary
Dynamic waitress with proven ability to enhance guest experiences through exceptional service and effective multitasking. Committed to reliability and punctuality while managing high-pressure situations.
Highly organized and adaptable waitress known for strong multitasking and effective communication. Successfully resolved customer complaints and upsold menu items, driving increased sales and ensuring a positive dining experience.
Overview
4
4
years of professional experience
Work History
Waitress
Dopo Il Ponte
Bridgehampton, NY
05.2022 - 01.2026
- Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on menu offerings and service protocols to enhance team performance.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Resolved customer complaints promptly, maintaining a positive atmosphere and fostering loyalty.
- Upsold menu items effectively, contributing to increased sales and enhancing dining experience for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts in Humanities, Major in English - English Language
La Gran Colombia University
Bogota, Colombia 03-2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Service prioritization
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress
Dopo Il Ponte
05.2022 - 01.2026
Bachelor of Arts in Humanities, Major in English - English Language
La Gran Colombia University