Angielee Bailey
Panama City Beach,FL
Summary
Experienced Customer Service Associate with a strong background in handling high-volume customer interactions, resolving concerns, and exceeding service expectations. Known for maintaining composure in challenging situations, using empathy and critical thinking to deliver effective solutions. Adept at using CRM systems and consistently meeting performance and quality standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
Remote
11.2021 - 12.2025
- Delivered high-quality customer service by addressing questions, concerns, and complaints in a timely manner
- Achieved high customer satisfaction through effective problem-solving and clear communication
- Handled high call or interaction volumes while maintaining accuracy and professionalism
- Reduced repeat customer issues by identifying root causes and offering proactive solutions
Operations Manager
Alorica
Remote
09.2019 - 10.2021
- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
- Meets financial targets by estimating performance requirements and preparing annual budgets.
- Consolidates and provides daily, weekly, monthly and yearly performance reports to the Sr.
Education
Bsc. of Science - Actuarial Science
University of Technology
Kingston, Jamaica05.2023
Associate of Arts - Certified Customer Service Professional (CCSP)
Heart Trust (NTA)
09.2018
Associate of Science - Natural Sciences
Charlemont High School
Ewarton06.2017
Skills
- Advanced Communication (Verbal & Written)
- Coachable
- Problem-Solving & Critical Thinking
- Time management & Multi-tasking
- Tech Savvy / CRM Proficiency
- Emotional Intelligence (EQ)
- Conflict Resolution & De-Escalation
- Attention to Detail
- Professionalism & Reliability
Qualities
- Proficient in the use of technology.
- Excellent organizational knowledge.
- Excellent teamwork and cooperation skills.
Timeline
Customer Service Representative
Concentrix
11.2021 - 12.2025
Operations Manager
Alorica
09.2019 - 10.2021
Bsc. of Science - Actuarial Science
University of Technology
Associate of Arts - Certified Customer Service Professional (CCSP)
Heart Trust (NTA)
Associate of Science - Natural Sciences
Charlemont High School