Angielika Maiava
Maricopa,AZ
Summary
Personable and organized professional skilled in managing diverse tasks while maintaining meticulous records. Possesses a strong understanding of compliance regulations, along with proficiency in data analysis and exceptional customer service skills. Committed to ensuring accurate eligibility determinations and enhancing operational efficiency, consistently striving to exceed expectations and contribute to organizational success. Known for fostering positive relationships and delivering results in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Eligibility Supervisor
Orange County Social Services Agency
06.2024 - 08.2025
- Implemented quality assurance measures for all eligibility decisions, promoting accuracy and consistency across cases reviewed by the team.
- Streamlined eligibility processes by implementing new software and training staff on its usage.
- Improved efficiency of application processing by developing standardized workflows for staff to follow consistently.
- Collaborated closely with other departments within the organization to ensure efficient coordination of services for clients needing additional support or information regarding their cases.
- Complied with department, organization and government policies and procedures.
- Exceeded performance metrics consistently, demonstrating commitment to the organization''s mission and vision while providing exceptional service to clients seeking assistance.
- Managed a diverse team of eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
- Enhanced client satisfaction with timely and accurate eligibility determinations through efficient case management.
- Evaluated employee performance fairly, providing constructive feedback for improvement while also recognizing exemplary work when appropriate.
- Actively participated in professional development opportunities, staying current on industry trends and updates that may impact eligibility determinations.
- Uploaded and submitted verification documents and completed applications.
- Facilitated productive team meetings to discuss complex cases, leading to more accurate decisions on clients'' eligibility status.
- Conducted ongoing training sessions for employees, ensuring up-to-date knowledge on policy changes and best practices in the field of eligibility determination.
- Reduced errors in eligibility decisions by regularly reviewing caseloads and providing feedback to staff members.
- Maintained detailed documentation on every case evaluated, safeguarding sensitive client information while adhering to confidentiality standards required by law or regulation.
- Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Trained staff on current eligibility requirements and policies.
Eligibility Technician
Orange County Social Services Agency
12.2016 - 06.2024
- Served as a subject matter expert in internal meetings regarding policy changes or procedural updates impacting client eligibility determinations.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
- Aided in the development of training materials and resources for new hires, ensuring a comprehensive understanding of eligibility processes and requirements.
- Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
- Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Data Entry Technician
Orange County Social Services Agency
05.2005 - 12.2016
- Fostered strong client relationships through prompt resolution of inquiries related to their account details or transaction histories.
- Increased overall efficiency within the team by designing user-friendly templates for streamlined data recording processes.
- Optimized searchability of database records through meticulous tagging and keyword implementation.
- Achieved high levels of accuracy and efficiency by staying abreast of industry trends, best practices, and emerging technologies related to data management.
- Collaborated with IT support teams in troubleshooting technical issues affecting system performance or accessibility.
- Safeguarded sensitive information by diligently following company policies regarding data confidentiality and security measures.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets for more efficient recordkeeping.
Office Assistant
Orange County District Attorney's Office
02.2002 - 05.2005
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Front Desk Agent/Accounts Receivable Clerk
Fairfield Inn & Suites by Marriot
11.1999 - 05.2003
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Trained new staff members in customer service techniques and hotel operations.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
High School Diploma -
Santiago High School
Garden Grove, CA06-1996
Skills
- Payment tracking
- Microsoft office
- Collections
- Invoice processing
Timeline
Eligibility Supervisor
Orange County Social Services Agency
06.2024 - 08.2025
Eligibility Technician
Orange County Social Services Agency
12.2016 - 06.2024
Data Entry Technician
Orange County Social Services Agency
05.2005 - 12.2016
Office Assistant
Orange County District Attorney's Office
02.2002 - 05.2005
Front Desk Agent/Accounts Receivable Clerk
Fairfield Inn & Suites by Marriot
11.1999 - 05.2003
High School Diploma -
Santiago High School
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