Marisol Gallegos Rodriguez
Maricopa ,AZ
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Achieve in guiding clients through financial solutions. Proven ability to analyze complex data and foster teamwork, enhancing client satisfaction and success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Achieve
07.2025 - Current
- Evaluate clients account information to assess current issues and determinate solutions.
Welcome Call
Achieve
10.2022 - 07.2025
- Welcome our clients and set them up for a successful and seamless program.
- Guide our clients to set up the dashboard and download a mobile app.
Underwriter
Achieve
08.2022 - 10.2022
- Collaborated with a Debt Consultant to gather necessary documentation for accurate assessment.
- Analyzed financial data and credit histories to assess applicant eligibility.
Debt Consultant
Achieve
02.2021 - 08.2021
- Analyzed client financial situations to develop tailored debt management strategies.
- Educated clients on debt resolution options and budgeting techniques.
Customer Service Representative
Achieve
12.2018 - 01.2021
- Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
- Evaluated clients account information to assess current issues and determine potential solutions.
Supervisor
Perry Ellis International
10.2016 - 12.2018
- Directed daily operations to ensure great workflow and adherence to safety protocols.
- Mentored 8 team members, improving their overall performance.
Education
Associate of Science - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2028
High School Diploma -
Camelback
Phoenix, AZ03-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Active listening
- Problem-solving
- Bilingual
Timeline
Customer Service Representative
Achieve
07.2025 - Current
Welcome Call
Achieve
10.2022 - 07.2025
Underwriter
Achieve
08.2022 - 10.2022
Debt Consultant
Achieve
02.2021 - 08.2021
Customer Service Representative
Achieve
12.2018 - 01.2021
Supervisor
Perry Ellis International
10.2016 - 12.2018
Associate of Science - Criminal Justice
Maricopa Community Colleges, Rio Salado Community College
High School Diploma -
Camelback