Angie Spence
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Virtual Receptionist
Smith.AI
Lawrenceville, GA
05.2021 - 10.2023
- Answered calls from different businesses and professionals
- Took messages, screened new clients, booked appointments, collected payments, and transferred calls when needed
- Understood caller's needs and provided business information
- Contributed to continued excellence
- Handled 30+ calls daily.
Apple Chat Advisor
Kelly Connect
Lawrenceville, GA
02.2019 - 06.2019
- Provided tech support for clients having issues with their iPhone, iPad, iPod as well as Mac Books
- Transferred to Tier 2 technical support if said issue could not be fixed on Tier 1 tech support level
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Handled 20+ chats per day.
Seasonal Work From Home Customer Service Associate Advisor
Amazon
Lawrenceville, GA
07.2017 - 09.2017
- Handled Amazon.com orders, cancellations, missing orders and refunds
- Assisted with navigating Amazon's website
- Stayed customer-focused, prioritizing, and empathizing with customer’s needs
- Handled 20+ chats per day.
Customer Servvice/Fax-Mail Scheduler
ReMX
Atlanta, GA
01.2014 - 05.2014
- Contacted Doctors’ offices and Medical facilities to obtain medical records for HEDIS reviews, while following HIPAA regulations
- Requested medical records to be sent to the office via fax, secure email, or requesting a field service representative travel to the medical facility. Regular Mail was also an option.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while
- Completed special projects given by direct supervisor
Daycare Manager
Spence's In Home Childcare
Lawrenceville, GA
07.2007 - 09.2012
- Responsible for care of children from ages two to four
- Interacted with children so as to improve their growth and development while also conducting everyday health checks
- Prepared and served hot meals and snacks to children
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Education
Bachelor of Science - Business With A Focus in Health Care Management
Capella University
Minnesota, MN09.2020
Skills
- Data Entry
- Customer Service
- Retention
- Communication
- Customer and client relations
- Problem-Solving
References
Promptly furnished upon request.
Timeline
Virtual Receptionist
Smith.AI
05.2021 - 10.2023
Apple Chat Advisor
Kelly Connect
02.2019 - 06.2019
Seasonal Work From Home Customer Service Associate Advisor
Amazon
07.2017 - 09.2017
Customer Servvice/Fax-Mail Scheduler
ReMX
01.2014 - 05.2014
Daycare Manager
Spence's In Home Childcare
07.2007 - 09.2012
Bachelor of Science - Business With A Focus in Health Care Management
Capella University