Angie Vargas
Woodside,United States
Summary
I am a highly driven General Manager with 8 years of experience, recognized for excellence in operations and customer care. I am focused on driving profitability in highly competitive environments by motivating, training and developing team members. I am customer-oriented with a capacity to execute and complete multiple projects in high-stress environments, and I have comprehensive managerial acumen.
Overview
17
17
years of professional experience
Work History
General Manager
New York Sports Club
Sunnyside , NY
06.2021 - 11.2023
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Managed store revenue , and budget intake with high accuracy and prepared daily bank deposits.
- Creating an inclusive environment that empowers employees to ask questions and grow in their learning journey.
- Hosting regular meetings with team members to ensure staff stays connected and in tune with member feedback.
- Sourcing and recruiting qualified candidates daily, including high quality certified personal trainers
- Disciplined and maintained staff to deliver friendly, professional service reflecting business initiatives.
- Trained and developed employees on duties, policies and procedures.
Front Desk Manager
Crunch Fitness
Greenpoint , NY
12.2023 - Current
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Ensured the front desk staff knew what was expected by them
- Assisted with training new staff members on front desk procedures and policies./ Coaching and development
- making sure all leads all called and informed about the value of the company and the how important it is to start right away
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Assistant Manager
New York Sports Clubs
Sunnyside , NY
01.2016 - 03.2021
- in-depth understanding of membership benefits, expertise in scripted responses, and excellent communication skills enable me to overcome objections effectively.
- Gained customers via social media, grassroots marketing, and member orientations, increasing company value.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Wide knowledge of the membership sales process, cross-selling and up-selling to members
- Know products/services well, close sales.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Office Assistant
EGM 2 Metal Fabrication
Brooklyn , NY
02.2018 - 03.2020
- Receive all incoming correspondence and packages and route to correct recipient
- Long invoice into computer system and email to customer
- Schedule equipment pick up and deliver on all orders
Teacher/Assistant
Saint Teresa's Church
Woodside , NY
09.2007 - 03.2020
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Educating and Providing students ages 12+ with materials and lessons
- Supervising Groups of 20-30 Elementary students during Saturday mornings
Education
LaGuardia Community College of The City University
Long Island City, NY06.2024
High School Diploma -
Academy For Careers in Television And Film
Long Island City, NY06.2015
Skills
- E-Mail management
- Dedicated team player
- Resourceful
- Self-starter
- Inventory Management Schedule management
- Time management
- Excellent customer service skills
- Proficient with Microsoft Word, Excel, and Outlook
- Fluent in Spanish and English
- Decision Making
Timeline
Front Desk Manager
Crunch Fitness
12.2023 - Current
General Manager
New York Sports Club
06.2021 - 11.2023
Office Assistant
EGM 2 Metal Fabrication
02.2018 - 03.2020
Assistant Manager
New York Sports Clubs
01.2016 - 03.2021
Teacher/Assistant
Saint Teresa's Church
09.2007 - 03.2020
LaGuardia Community College of The City University
High School Diploma -
Academy For Careers in Television And Film
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